Program Support Specialist

DC Government; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Department of Housing and Community Development (DC Government) seeks a detail-oriented analyst to support day-to-day program operations. You'll examine management needs, analyze issues, and present results while researching and recommending administrative strategies to improve procedures and service delivery.

The role emphasizes evaluating current SOPs, developing guidelines, and standardizing forms to enhance efficiency and meet program goals in an office setting.

Qualifications

• Specialized Experience: Experience that equipped the applicant with the knowledge, skills, and abilities to perform the duties of the position in or related to the program area.

Responsibilities

• Participates in analytical studies based on examination of management needs and presents results.
• Evaluates current procedures to improve operational efficiency and recommends improvements to program activities and services.
• Develops procedures and guidelines to satisfy department goals; standardizes administrative forms and procedures.
• Supports day-to-day program operating activities by researching issues, concerns, and complaints and proposing administrative strategies.

Education

Specialized Experience

Job description

This position is located throughout the Department of Housing and Community Development. The mission of DHCD is to produce and preserve opportunities for affordable housing and economic development and to revitalize underserved communities in the District of Columbia.

The incumbent of this position will be responsible for performing programmatic and administrative work supportive of the day-to-day program operating activities and/or services. The work involves identifying and analyzing the needs of the program(s); evaluating current standard operating procedures (SOP); researching program issues, concerns and complaints; and recommending administrative strategies or changes. The assignments are average and repetitive in nature and are complicated by the requirement to determine the effect of problems encountered and propose management solutions and recommendations from among several viable alternatives.

Duties And Responsibilities

Participates in analytical studies based on examination of management needs. Identifies research and analyzes programs issues or problems; and presenting results. Evaluates current procedures to improve operational efficiency and makes recommendations to improve program(s) activities and services. Recommend administrative strategies or changes in internal operating procedures to incorporate new requirements, and to improve, expedite and eliminate management problems.

Participates in the development of procedures and guidelines in order to satisfy the goals of the department or agency. Devises means of improvement and consolidates and/or standardizes administrative forms and procedures. Participates in improving effectiveness in meeting schedules, deadlines, priorities and production goals.

Qualifications and Education

Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

License and Certification

N/A

Work is performed in an office setting

Duration of Appointment:Career Service – Regular Appt.

Tour of Duty:Monday - Friday 8:15 am – 4:45 pm

Pay Plan, Series, Grade: CS-0301-09

Promotion Potential: No Known Promotion Potential

Collective Bargaining Unit (Union): This position is in the collective bargaining unit represented by AFGE Local 2725 and you may be required to pay an agency service fee (dues) through direct payroll deduction.

Position Designation: This position has been deemed Security Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks reasonable suspicion drug and alcohol testing, and post-accident or incident drug and alcohol testing for the duration of their tenure.

Residency Preference:Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.