Program Operations Specialist I - Quality & Ops

State of New York - People With Developmental Disabilities, Office for; New York (NY); On-site; USD 74,000 - 93,000; Full time

Job summary

Agency People With Developmental Disabilities, Office for in New York City seeks a Program Operations Specialist 1/Trainee to support the BAOC team with assessment quality and program oversight. The role requires managing assessor processes, data reporting, and liaison work with stakeholders while advancing IT and system evolution.

The position includes quality reviews, training new assessors, and coordinating with state offices and contract vendors.

Qualifications

• At least one year of experience working directly with individuals with intellectual disabilities or other developmental disabilities.
• Must be either a registered nurse or have a bachelor's degree in a human services field.
• Open competitive: meet civil service qualifications and eligibility lists.

Responsibilities

• Provide subject matter expertise for development and implementation of assessment and QM/QM programs.
• Compile and analyze assessment data for timely reporting to committees and leadership.
• Navigate multiple systems to complete priority reviews and field observations within timeframes.
• Present at standing Concerns Review Committee meetings to discuss documentation and clinical summaries.
• Support QA/QM training and curriculum development for assessors.

Skills

Experience with DD

Communication skills

Education

Bachelor's degree in human services

Job description

Agency People With Developmental Disabilities, Office for in New York City seeks a Program Operations Specialist 1/Trainee to support the BAOC team with assessment quality and program oversight. The role requires managing assessor processes, data reporting, and liaison work with stakeholders while advancing IT and system evolution.

The position includes quality reviews, training new assessors, and coordinating with state offices and contract vendors.