Program Operations & Data Specialist I

NYS Office for People With Developmental Disabilities; City of Syracuse (NY); On-site; USD 70,000 - 89,000; Full time

Job summary

The NYS Office for People With Developmental Disabilities seeks a Program Operations Specialist 1 to support BAOC in training, data reporting, and contract management. You will assist with QA reviews of assessors, data metrics, and IT system evolution, coordinating with cross-unit teams statewide.

Responsibilities include preparing reports, training staff, communicating updates to state offices and vendors, and ensuring data privacy.

Qualifications

• A bachelor's degree in a human service-related field and minimum of two (2) years' experience working with people who have Developmental Disabilities.
• Display strong writing, verbal communication, interpersonal, and organizational skills.
• Possess the ability to work independently.
• Have a working knowledge of and be proficient in the use of a computer.
• Possession of a valid driver's license to operate a motor vehicle in New York State is preferred.

Responsibilities

• Report issues to the POS2 Supervisor, as appropriate.
• Compile and analyze assessment and QA/QM data for reporting to committee and leadership and reviewing data metrics related to assessment rates.
• Support oversight of contract management, including vendor deliverables, performance, information needs, and quality indicators.
• Assist with development of data and reports that support the continued implementation of assessment and QA/QM programs.
• Provide communication, informational updates and in-person training to State Offices, contract vendor and field staff as needed.
• Liaison with Developmental Disability Regional Office Front Door leads to resolve individual electronic health record issues.
• Coordinate OPWDD IT system, Tracking and Billing System (TABS)/CHOICES, updates for assessment operations, QA/QM.
• Receive and process assessor staff changes in accordance with privacy and security agreements.
• Navigate multiple systems for assigning priority assessments to State assessors.
• Perform other duties assigned by your supervisor to meet and support the needs of the Division.

Skills

Written communication

Verbal communication

Organizational skills

Independent work

Computer literacy

Driver's license

Education

Bachelor's degree in human services

Tools

TABS/CHOICES IT system

Job description

The NYS Office for People With Developmental Disabilities seeks a Program Operations Specialist 1 to support BAOC in training, data reporting, and contract management. You will assist with QA reviews of assessors, data metrics, and IT system evolution, coordinating with cross-unit teams statewide.

Responsibilities include preparing reports, training staff, communicating updates to state offices and vendors, and ensuring data privacy.