Program Operations Specialist I, QA/QM & Analysis

State of New York - People With Developmental Disabilities, Office for; Thiells (NY); On-site; USD 74,000 - 93,000; Full time

Job summary

State of New York - Office for People With Developmental Disabilities (OPWDD) in Thiells, NY, seeks a Program Operations Specialist 1, Trainee, to support quality assurance, assessment and program coordination within the BAOC.

The role requires a bachelor’s degree in a human services field and 1–2 years of related experience; travel up to 65% and a strong focus on data analysis, collaboration with stakeholders, and training support are essential.

Qualifications

• At least one year of experience working directly with individuals with intellectual disabilities or developmental disabilities.
• Bachelor's degree in a human services field such as sociology, special education, rehabilitation counseling or psychology.
• Demonstrated ability to analyze data and coordinate services.

Responsibilities

• Provide subject matter expertise for development and implementation of assessment and QM/QA programs.
• Compile and analyze QM/QA data for reporting to committees and leadership.
• Coordinate reviews and field observations within established time frames.
• Assist with training for new assessors and support QA/QM team members.

Skills

Disability experience

Data analysis

Stakeholder engagement

Education

Bachelor's degree in human services field

Tools

Quality Assurance tools

Job description

State of New York - Office for People With Developmental Disabilities (OPWDD) in Thiells, NY, seeks a Program Operations Specialist 1, Trainee, to support quality assurance, assessment and program coordination within the BAOC.

The role requires a bachelor’s degree in a human services field and 1–2 years of related experience; travel up to 65% and a strong focus on data analysis, collaboration with stakeholders, and training support are essential.