Program Operations Specialist 1/Trainee

State of New York - People With Developmental Disabilities, Office for; City of Rochester (NY); On-site; USD 70,000 - 89,000; Full time

Job summary

State of New York - People With Developmental Disabilities, Office for, is seeking a Program Operations Specialist 1/ Trainee to join the Bureau of Assessment, Oversight and Coordination in Monroe County, Rochester. The role involves quality review of assessments, data analysis, stakeholder education, and coordination with vendors and staff.

The candidate will report to the LMSW supervisor, complete required trainings, and manage an assessor case load for up to one year, with a 65% travel

Qualifications

• Experience working with individuals with intellectual or developmental disabilities is preferred.
• Bachelor’s degree in a human services field is required for POS 1/trainee roles.
• Willingness to travel up to 65% and work Mon-Fri as described in the posting.

Responsibilities

• Provide subject matter expertise for assessment and QM/QM programs.
• Compile and analyze assessment and QM/QA data for timely reporting to committees and leadership.
• Coordinate with QA/QM team and statewide operations to support training and outreach.
• Assist with IT development and ongoing evaluation of systems and processes.
• Support contract vendor oversight and communicate with stakeholders as needed.

Skills

Experience with ID/DD

Education

Bachelor's degree in human services

One year of related experience in certified human service program

Job description

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Agency People With Developmental Disabilities, Office for

Title Program Operations Specialist 1/Trainee

Occupational Category Other Professional Careers

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $69964 to $88970 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 65%

Workweek Mon-Fri

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Monroe

Street Address 620 Westfall Road

City Rochester

State NY

Duties Description This staff person will be a part of the Bureau of Assessment, Oversight and Coordination (BAOC) within the Division of Statewide Services. The Program Operations Specialist 1 (POS 1) will work with the BAOC, the Quality Assurance (QA)/ Quality Management (QM) team and the Statewide Assessment Operations workforce. The position will include quality review of Assessors administering the assessment tools, investigation, quality review and presentation of concerns/complaints about completed assessments, engaging with stakeholders to provide education and support, assistance with IT development and evolution of existing systems, oversight of contract vendors activities, and providing general support to bureau leadership and the OPWDD as a subject matter expert. The POS 1 position will report to the Licensed Master Social Work Supervisor (LMSW) for the Assessment Quality Assurance (QA)/Quality Management (QM) team. The incumbent of this position will need to successfully complete all identified assessment trainings and carry an assessor case load meeting productivity standards for up to 1 year.

Responsibilities include but are not limited to:

• Provide subject matter expertise for the development and continued implementation of both assessment and quality assurance/quality management programs.
• Compiling and analyzing assessment and QM/QA data for timely reporting to committee and leadership.
• Navigate multiple systems to complete priority reviews and Field Observations within established time frames.
• Participate and present in all standing Concerns Review Committee meetings to provide subject matter expertise for review of documentation and clinical summaries.
• Provide oversight and complete tracking for all correspondence and concerns cases.
• Participate in QA/QM “Community of Practice”, share information and give feedback and guidance.
• Support activities of QM/QA and state and vendor operations teams.
• Support training for new assessors and act as a peer support to other QM/QA team members including continued development of the training curriculum.
• Report issues to the LMSW or Social Work Supervisor, as appropriate.
• Provide communication, informational updates and in-person training to State Offices, contract vendor and field staff as needed.
• Coordinate and support public presentations with stakeholders and provide a perspective on stakeholder inquires.
• Help facilitate and act as a liaison with the state assessment team for quality oversight activities and address any issues that may arise.
• Maintain and complete QM/QA related program activities, timelines and deliverables as identified by Central Office.
• Complete all required documentation accurately utilizing the technology provided.
• Utilize flexible scheduling, including travel and evening, and weekend hours as necessary.
• Manage multiple priorities effectively, including prioritizing work plans and work assignments and meeting deadlines.
• Fulfill training and certification requirements prior to the utilization of the assessment and/or review tools, on an ongoing basis.
• Provide support and coverage for other POS 1 team members as needed.

LinkedIn: https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all

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Minimum Qualifications PREFERRED QUALIFICATIONS:

• At least one year of experience working directly with individuals with intellectual disabilities or other developmental disabilities AND Is either a registered nurse or a human services professional possessing at least a bachelor's degree in a human services field, including but not limited to sociology, special education, rehabilitation counseling or psychology.

OPEN COMPETITIVE:

Program Operations Specialist Trainee 1, NS (equivalent to SG-14):

• A bachelor’s degree in a human services field.

Program Operations Specialist Trainee 2, NS (equivalent to SG-16):

• A bachelor’s degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Program Operations Specialist 1, SG-18:

• A bachelor’s degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

COMPETITIVE:

• Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.

Substitution:

• A Juris Doctor, master's or higher degree in a related field