Program Operations Manager – Residential Services

Jewish Board; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

The Jewish Board is seeking an Office Manager to support the Adult Residential Services division in Brooklyn. The role focuses on managing administrative tasks, data entry, and coordinating with Program Directors to ensure accurate and up-to-date information across multiple systems.

You will work closely with program leadership to support client services, billing, and operations, utilizing systems like Tableau, Avatar, Foothold, SysAid, Intaact, and Alltrac.

Qualifications

• Associates Degree with two years’ experience or HS diploma with five years’ experience.
• Experience with housing programs and data systems is preferred.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Office management duties including answering calls and doorbell, equipment maintenance.
• Maintain program data in CAIRS, CAPS, Avatar and other systems.
• Enter client information and monitor eligibility and rent payments.
• Coordinate with Fiscal and Real Estate for billing, arrears, and apartment status.
• Handle procurement with Intaact and coordination with procurement.
• Produce monthly reports and alerts for LOS, PARS, and inventory.
• Track data in Tableau and ensure timely postings.

Skills

Communication

Organizational skills

Teamwork

Problem-solving

Education

Associates Degree with 2 years experience

HS Diploma with 5 years experience

Tools

Tableau

Avatar

Foothold

SysAid

Intaact

Alltrac

Microsoft Teams

Zoom

Job description

The Jewish Board is seeking an Office Manager to support the Adult Residential Services division in Brooklyn. The role focuses on managing administrative tasks, data entry, and coordinating with Program Directors to ensure accurate and up-to-date information across multiple systems.

You will work closely with program leadership to support client services, billing, and operations, utilizing systems like Tableau, Avatar, Foothold, SysAid, Intaact, and Alltrac.