Assistant Director Department

Jewish Board of Family and Children's Services; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

Jewish Board of Family and Children's Services is seeking an Assistant Program Director for its Adult Residential Division in New York. The APD will supervise Social Workers, Case Managers, and Case Associates, ensuring clinical and administrative oversight, regulatory compliance, and ongoing staff training.

The role requires coordinating with Residence Managers, performing staff evaluations, and ensuring safe, supportive housing environments. Travel to apartments across NYC is required.

Qualifications

• Mastery of supervisory practice and program oversight for housing and supportive services.
• Experience supervising social workers, case managers, and case associates.
• Knowledge of regulatory requirements and agency practices.

Responsibilities

• Provides regular supervision to Social Worker, Case Manager, and Case Associates staff.
• Reviews assessments, service plans, progress notes, and discharge plans for quality/compliance.
• Coordinates staffing with Residence Managers; reviews timesheets and overtime.
• Facilitates high-risk and group supervisions and case conferences.
• Collaborates with other departments for program needs and regulatory compliance.
• Reviews staff trainings, conducts evaluations, and ensures safety of apartments.
• Writes and submits internal JBFCs reports related to apartment needs.
• Travels weekly to resident apartments within the five boroughs.

Skills

Staff supervision

Team leadership

Verbal communication

Written communication

Attention to detail

Travel readiness

Education

LCSW / MSW / clinical qualification

MPA / MPH considered

Tools

Microsoft Word

Excel

Tableau

MyAvatar (EHR)

SysAid

Job description

PURPOSE

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

PURPOSE

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as many independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

POSITION OVERVIEW

The Assistant Program Director (APD) ensures programmatic systems are in place to meet the clients’ safety and service needs. The APD supervises Social Workers, Case Managers, and Case Associates. The APD is responsible for clinical and administrative oversight of the program. The APD provides on-going training, supervision, and guidance to the staff is knowledgeable of regulatory requirements and agency practices, policy/standards. The APD provides program oversight in the absence of the Program Director and requires the incumbent carry a cell phone 24x7x365.

KEY ESSENTIAL FUNCTIONS

• Provides regular supervision Social Worker, Case Manager, and the Case Associates staff.
• Reviews and evaluates comprehensive assessments, progress notes, service plan reviews, and discharge plans for quality and compliance.
• Works with Residence Managers on staffing/scheduling, reviews and approves weekly timesheets and overtime.
• Facilitates High Risk and Group Supervisions.
• Participates in Case Conferences with external sources.
• Collaborates with other JB Departments (Facilities, Clinics, Central Intake, etc) for program needs.
• Participates/Performs staff evaluations.
• Ensures regulatory/agency compliance with staff completion of trainings.
• Collaborates with Residence Manager to ensure apartments are safe.
• Participates in administrative meetings.
• Participates in other on/off site meetings as scheduled.
• Participate in Client/tenant meetings and works with staff to address and resolve entitlements issues.
• Running reports in Tableau, the Agency’s reporting system.
• Document work in MyAvatar, the Agency’s EHR system.
• Ability to understand and use the Agency’s ticketing system, SysAid.
• Conduct apartment administrative walkthroughs.
• Submit internal JBFCS reports as it relates to apartment needs when necessary.
• Participate in all meetings, as assigned.
• Work collaboratively as part of a service delivery team
• Ability to travel to apartments within the five boroughs on a weekly basis
• Other duties as assigned.

CORE COMPETENCIES

for the position include:

• Knowledge of and experience with the operation of housing and supportive housing programs.
• Excellent track record as a supervisor, ability to motivate staff, build teams, and retain employees
• Strong verbal and written communication skills
• Ability to understand and appreciate the broader issues of politics, funding, and reputation of the agency while retaining attention to detail
• A problem-solving orientation, resourcefulness, resilience
• Ability to travel to visit resident apartments when needed

EDUCATIONAL/TRAINING REQUIRED

• LCSW, MSW, or other clinical qualification preferred; MPA, MPH, or related degree will be considered

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE

• A minimum of five (5) years’ experience.
• Prior experience working with adults diagnosed with a mental illness, homelessness and substance abuse history required.
• This individual must have the ability to work individually on projects as well as be a collaborator.
• This individual must also be organized and meticulous; and possess the ability to pay attention to detail.

COMPUTER SKILLS REQUIRED

• Strong computer skills, particularly in Microsoft Word and Excel
• Technologically competent in handling of administrative practices

VISUAL AND MANUAL DEXTERITY

• As required in a standard office setting
• Engage in physical activities with the residence
• The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs.

WORK ENVIRONMENT/PHYSICAL EFFORT

• The work environment generally does not involve physical risk or hazardous conditions.
• To perform the essential functions of this job, the incumbent is routinely required to sit (70% of the time) and stand (30% of the time)

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.