Program Operations Manager - Adolescent Behavioral Health

Adolescent Wellness Academy; Kendall West (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Adolescent Wellness Academy (AWA) in Kendall, FL, seeks a Program Operations Manager to lead a PHP/IOP adolescent mental health program on-site. This full-time role manages daily operations, supervises Wellness Coordinators, and maintains a safe, structured environment for teens and families.

You will coordinate staff schedules, support intake, and partner with therapists and families to ensure a consistent client experience while upholding documentation and safety standards.

Qualifications

• 2+ years in education, youth services, behavioral health, program management, or operations leadership
• Supervisory or team leadership experience
• Strong organization and ability to juggle shifting priorities
• Confidence giving feedback and holding staff accountable
• Calm, solutions-focused approach to crisis situations
• Strong attention to documentation, policy, and safety
• Ability to connect with adolescents while maintaining structure and boundaries
• Eligible for DCF and AHCA Level 2 background screening and drug testing
• Bachelor's degree preferred; equivalent experience considered

Responsibilities

• Lead daily PHP/IOP program operations in a safe, structured environment
• Supervise and coach Wellness Coordinators with clear expectations and accountability
• Manage staff scheduling, coverage, attendance, census, and intake coordination
• Guide the team in responding to adolescents' behavioral and emotional needs
• Partner with therapists, clinical leadership, and families on a consistent client experience
• Monitor documentation, incident reporting, safety protocols, and regulatory compliance
• De-escalate challenges calmly and keep the program on track through change
• Coordinate facility, supply, and administrative needs

Skills

Leadership

Team management

Organization

Crisis management

Documentation

Adolescent engagement

Policy adherence

Education

Bachelor's degree preferred

Job description

PROGRAM OPERATIONS MANAGER -ADOLESCENT MENTAL HEALTH

On-Site | Kendall (Miami), FL | Monday-Friday, 11:00 AM - 7:00 PM | Full-TimeAbout the RoleLead daily operations for an adolescent mental health PHP/IOP program. You'll manage the team, schedules, and systems that keep each day running smoothly and create a safe, structured environment where teens and families thrive.

Backgrounds that translate well

• Education


• School Administration


• Youth Programs


• Behavioral Health


• Program Management


• Operations

What You’ll Do

• Lead daily PHP/IOP program operations in a safe, structured environment


• Supervise and coach Wellness Coordinators with clear expectations and accountability


• Manage staff scheduling, coverage, attendance, census, and intake coordination


• Guide the team in responding to adolescents' behavioral and emotional needs


• Partner with therapists, clinical leadership, and families on a consistent client experience


• Monitor documentation, incident reporting, safety protocols, and regulatory compliance


• De-escalate challenges calmly and keep the program on track through change


• Coordinate facility, supply, and administrative needs

What We're Looking For

• 2+ years in education, youth services, behavioral health, program management, or operations leadership


• Supervisory or team leadership experience


• Strong organization and ability to juggle shifting priorities


• Confidence giving feedback and holding staff accountable


• Calm, solutions-focused approach to crisis situations


• Strong attention to documentation, policy, and safety


• Ability to connect with adolescents while maintaining structure and boundaries


• Eligible for DCF and AHCA Level 2 background screening and drug testing


• Bachelor's degree preferred; equivalent experience considered

About AWA

Adolescent Wellness Academy (AWA) provides adolescent mental health PHP and IOP services across South Florida, helping teens and families grow through structured, compassionate care.