Program Operations & Customer Experience Specialist

Creative Solutions Services, LLC; Charlotte (NC); On-site; USD 55,000 - 80,000; Full time

Job summary

US Tech Solutions is seeking a program/operations analyst to support the management and operation of client products, programs and services in Charlotte, NC. The role involves coordinating events, presenting information, and driving performance improvements.

Candidates should have strong interpersonal skills, experience with MS Office tools, and the ability to analyze data to develop actionable recommendations while working with internal and external stakeholders.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Experience with MS Office and Power BI preferred.
• Ability to analyze market and financial data.
• Experience in utility regulatory environment is a plus.

Responsibilities

• Develop, manage and maintain program documentation.
• Validate and process invoices.
• Lead or assist with customer escalations.
• Deliver presentations to audiences.
• Coordinate events and activities with stakeholders.
• Provide input to product/program/service plans and improvements.
• Analyze information to prepare findings and actionable recommendations.
• Coordinate training for internal and external stakeholders.
• Interface with stakeholders to report customer satisfaction results.
• Administer contract terms and track compliance.

Skills

Interpersonal skills

Presentation skills

Communication skills

Team collaboration

Analytical thinking

Microsoft Excel

Power BI

MS PowerPoint

Education

High School diploma

Tools

Salesforce

SAP

Maximo

Microsoft Copilot

Job description

US Tech Solutions is seeking a program/operations analyst to support the management and operation of client products, programs and services in Charlotte, NC. The role involves coordinating events, presenting information, and driving performance improvements.

Candidates should have strong interpersonal skills, experience with MS Office tools, and the ability to analyze data to develop actionable recommendations while working with internal and external stakeholders.