Program Officer, Refugee Resettlement Field Support

Global Roles; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Global Roles is seeking a Program Officer to support IRC PIR services for newly arrived refugees. The role requires up to 50% travel to resettlement sites, providing on-site or virtual assistance, training, monitoring and reporting to ensure quality program implementation.

Responsibilities include needs assessments, data tracking, and developing training materials, while safeguarding client confidentiality and coordinating with local staff.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 3–6 years of progressive non-profit experience, preferably in refugee resettlement.
• Previous experience supervising case managers preferred.
• In-depth knowledge of US Refugee Resettlement Programs.
• Strong communication, organizational and analytic skills.
• Experience with data tracking and reporting.
• Familiarity with AI solutions for operational productivity.
• Ability to guide and coach others through change.

Responsibilities

• Support HQ Roving Direct Services PIR deployments to local IRC sites.
• Conduct needs assessments and plan actions with required resources.
• Provide on-the-ground or virtual support for PIR service delivery.
• Assess risk and provide crisis intervention for complex cases.
• Mentor and support local staff when needed.
• Maintain accurate electronic case files and ensure confidentiality.
• Develop training materials on PIR guidelines and procedures.
• Assist in monitoring and donor reporting with quality assurance.

Skills

Refugee Resettlement Programs

Case Management Supervision

US Refugee Resettlement Knowledge

Critical Thinking

Data Interpretation

Verbal Communication

Written Communication

Organisational Skills

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

Global Roles is seeking a Program Officer to support IRC PIR services for newly arrived refugees. The role requires up to 50% travel to resettlement sites, providing on-site or virtual assistance, training, monitoring and reporting to ensure quality program implementation.

Responsibilities include needs assessments, data tracking, and developing training materials, while safeguarding client confidentiality and coordinating with local staff.