Program Officer, Roving Direct Services, Program for Initial Resettlement (PIR)

Global Roles; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Global Roles is seeking a Program Officer to support IRC PIR services for newly arrived refugees. The role requires up to 50% travel to resettlement sites, providing on-site or virtual assistance, training, monitoring and reporting to ensure quality program implementation.

Responsibilities include needs assessments, data tracking, and developing training materials, while safeguarding client confidentiality and coordinating with local staff.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 3–6 years of progressive non-profit experience, preferably in refugee resettlement.
• Previous experience supervising case managers preferred.
• In-depth knowledge of US Refugee Resettlement Programs.
• Strong communication, organizational and analytic skills.
• Experience with data tracking and reporting.
• Familiarity with AI solutions for operational productivity.
• Ability to guide and coach others through change.

Responsibilities

• Support HQ Roving Direct Services PIR deployments to local IRC sites.
• Conduct needs assessments and plan actions with required resources.
• Provide on-the-ground or virtual support for PIR service delivery.
• Assess risk and provide crisis intervention for complex cases.
• Mentor and support local staff when needed.
• Maintain accurate electronic case files and ensure confidentiality.
• Develop training materials on PIR guidelines and procedures.
• Assist in monitoring and donor reporting with quality assurance.

Skills

Refugee Resettlement Programs

Case Management Supervision

US Refugee Resettlement Knowledge

Critical Thinking

Data Interpretation

Verbal Communication

Written Communication

Organisational Skills

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

The Program Officer supports local IRC offices by providing on-site or virtual assistance to deliver high-quality PIR services to newly arrived refugees. The role involves traveling up to 50% to IRC resettlement sites, providing technical assistance, training, monitoring, and reporting to ensure effective program implementation.

Responsibilities

• Support the overall management and implementation of the HQ Roving Direct Services team’s PIR deployments to local IRC sites.
• Conduct a needs assessment before arriving at each site to analyze available data and understand the office’s needs and the root causes behind them, agree on a plan of action, and identify the resources needed.
• Provide on-the-ground and/or virtual support for PIR service delivery in partnership with local site staff for extended periods of time.
• Support local staff with complex and medical cases by assessing risk, weighing options and prioritizing actions, and provide crisis intervention as necessary.
• Temporarily mentor and support local staff when needed.
• Maintain accurate records in electronic case files and required databases, and consistently protect the confidentiality of client information.
• Guide and support interns as appropriate and necessary.
• Complete post-deployment reporting to maintain high-quality data for the overall quality assurance of the program, and reflect critically on what worked, what did not and why to inform future deployments.
• Support the development of data tracking tools to better understand the outcomes and impact of Roving Direct Services deployments on PIR delivery at local sites.
• Develop and deliver training materials to new or seasoned staff on PIR program guidelines, policies and procedures.
• Support local offices in preparing for internal and donor monitoring through activities such as home visits, case file reviews, developing quality assurance tools, and helping staff become well versed in PIR program guidelines and policies.
• Analyse patterns and lessons learned from local offices and develop evidence-based recommendations for the PIR team to improve guidance, procedures, and support to the network.
• Other responsibilities as assigned, including the provision of direct services to clients when needed.

Requirements

• Bachelor’s degree or equivalent work experience.
• Minimum 3-6 years of progressive non-profit experience, preferably in refugee resettlement or with the IRC’s Program for Initial Resettlement.
• Previous experience supervising case managers strongly preferred.
• Demonstrated in-depth knowledge of US Refugee Resettlement Programs.
• Demonstrated critical thinking and sound judgment: the ability to assess complex situations, interpret data, identify root causes, question assumptions, adapt guidance to local context, weigh trade-offs, and make well‑reasoned recommendations and decisions, often with limited information and without on‑site HQ oversight, escalating highly complex issues to the Senior Program Officer.
• Excellent verbal and written communication skills, and an overall ability to be clear and concise in all communications.
• Strong organizational and time‑management skills; proven ability to prioritise and deliver on time.
• Strong critical thinking and analytic problem‑solving skills, including the ability to question assumptions, adapt guidance to local context, and translate field observations into practical, evidence‑based solutions.
• Resourcefulness and flexibility when working in different offices and communities.
• Ability to work both independently and in a dynamic, cross‑functional team structure.
• Highly proficient in the Microsoft Office suite.
• Demonstrated ability to work effectively with stakeholders at all levels.
• Familiarity with types of AI solutions for operational productivity and accuracy.
• Ability to guide and coach others and work through change in a proactive and positive manner.

Skills

• Refugee Resettlement Programs
• Case Management Supervision
• US Refugee Resettlement Knowledge
• Critical Thinking
• Data Interpretation
• Decision Making
• Verbal Communication
• Written Communication
• Organisational Skills
• Time Management
• Analytical Problem Solving
• Resourcefulness
• Microsoft Office Suite
• Stakeholder Engagement
• Technical Assistance
• Training Delivery
• Programme Monitoring
• Reporting
• Coaching
• Change Management

Languages

English