Program Officer I — HR Help Desk & Testing

State of Nevada; Carson City (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vacation Leave

Sick Leave

Paid Holidays

PERS Retirement

Deferred Compensation

No State Income Tax (NV)

Public Service Loan Forgiveness

Longevity Pay

Job summary

The State of Nevada's Governor's Finance Office in Carson City seeks a Program Officer to provide first-tier HR application help desk support, communicate clearly, troubleshoot, and route issues to the right teams. The role serves multiple state agencies and the public.

Duties include assisting with functional acceptance testing of upgrades, evaluating test environments, coordinating downtime notices, and helping shape program performance standards while training or supervising staff as needed.

Qualifications

• Bachelor's degree in business or public administration or related field; OR high school diploma and two years para-professional program support experience with knowledge of laws, policy and procedures.
• HR help desk and system testing experience are required.
• Ability to plan, coordinate and manage services within regulatory requirements.

Responsibilities

• Provide first-tier HR application help desk support; communicate effectively; troubleshoot and route issues.
• Assist with functional acceptance testing of upgrades and fixes; review workflows in test environments.
• Write reports and provide training or supervision of staff; ensure compliance with program regulations and guidelines.

Skills

Policy analysis

Written communication

Problem solving

Customer service

Computer literacy

Education

Bachelor's degree in business/public administration

Two years para-professional experience (high school + 2 years)

Job description

The State of Nevada's Governor's Finance Office in Carson City seeks a Program Officer to provide first-tier HR application help desk support, communicate clearly, troubleshoot, and route issues to the right teams. The role serves multiple state agencies and the public.

Duties include assisting with functional acceptance testing of upgrades, evaluating test environments, coordinating downtime notices, and helping shape program performance standards while training or supervising staff as needed.