Program Manager - Utah

Daniels Sharpsmart; Salt Lake City (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

Daniels Sharpsmart is seeking an energetic Program Manager in Salt Lake City, Utah, to support healthcare account management. This role emphasizes client retention, revenue growth, and relationship building in a fast-paced environment.

The Program Manager will educate clinical staff, conduct routine audits, and ensure service meets key business metrics. Experience in healthcare and familiarity with systems like Salesforce are preferred.

Qualifications

• Experience managing accounts, preferably in healthcare.
• Strong relationship building skills needed for client retention.
• Customer service-minded approach to account management.

Responsibilities

• Support development and execution of customer account strategies.
• Partner with Account Managers and Field Service for service alignment.
• Educate clinical staff on products related to safety and compliance.
• Conduct routine audits related to contract's KPIs.
• Hold customer meetings to communicate best practices.

Skills

Account management experience in healthcare

Relationship building skills

Customer service mindset

Ability to work independently

Experience with CRM systems like Salesforce

Job description

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in Utah territory.

Responsibilities

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
• You will be on site often doing the following:
• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract’s KPI’s
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings

Qualifications

• Experience managing accounts, strongly prefer them to be within healthcare
• Strong relationship building skills
• Customer service minded
• Ability to work independently without direct supervision
• Experience with CRM systems such as Salesforce.com

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.