Program Manager - Chicago

Daniels Sharpsmart; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Daniels Sharpsmart is seeking an experienced Program Manager in Chicago to support customer account strategies and ensure service meets key business metrics. This role involves educating clinical staff, conducting audits, and communicating best practices.

The ideal candidate has account management experience in healthcare, strong relationship-building skills, and the ability to work independently. Daniels Sharpsmart promotes a mission to enhance healthcare safety and sustainability.

Qualifications

• Experience managing accounts in healthcare preferred.
• Ability to work independently without supervision.
• Strong relationship building skills.

Responsibilities

• Support development and execution of account strategies.
• Educate clinical staff on products and services.
• Conduct routine audits related to contract’s KPIs.

Skills

Relationship building

Customer service

CRM systems (Salesforce.com)

Job description

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in Chicago.

Daniels might be for you if you get excited about building relationships with clients, dislike sitting behind a desk every day and rather be in the field, and want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?

Responsibilities

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance

On-Site Responsibilities

• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract’s KPI’s
• Consultative business reviews after analyzing their metrics and goals
• On‑going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings

Qualifications

• Experience managing accounts, strongly prefer them to be within healthcare
• Strong relationship building skills
• Customer service minded
• Ability to work independently without direct supervision
• Experience with CRM systems such as Salesforce.com

Learn more about us and our mission!

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.