Program Manager - Iowa

Daniels Health; Des Moines (IA); On-site; USD 68,113 - 79,038; Full time

Job summary

Daniels Health is looking for a Program Manager in Des Moines, Iowa to support client account strategies and enhance service quality in healthcare settings. Candidates should have experience managing accounts, particularly in healthcare, strong relationship building skills, and customer service orientation. This position offers a salary range of $68,113 - $79,038 annually and involves regular on-site work educating staff and conducting audits. Join a mission-driven team focused on healthcare safety and services.

Qualifications

• Experience managing accounts, preferably within healthcare.
• Strong relationship building skills.
• Customer service oriented.
• Ability to work independently without direct supervision.
• Experience with CRM systems such as Salesforce.com.

Responsibilities

• Support the development and execution of customer account strategies.
• Ensure service meets requirements by partnering with Account Managers and Field Service.
• Educate clinical staff on products and services.
• Conduct routine audits related to contract KPIs.
• Hold consultative business reviews to analyze metrics and goals.
• Facilitate ongoing customer meetings.
• Collaborate and teach teams in operations, sales, logistics, and finance.
• Assist with installs and implementations for new customers.

Skills

Relationship building skills

Customer service minded

Ability to work independently

Tools

Salesforce.com

Job description

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in the Iowa territory.

Daniels might be for you if.....

You get excited about building relationships with clients? You dislike sitting behind a desk every day and rather be in the field? You want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?

Apply if you’re interested in:

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
• You will be on site often doing the following:
• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract’s KPI’s
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings

A successful Program Manager will possess:

• Experience managing accounts, strongly prefer them to be within healthcare
• Strong relationship building skills
• Customer service minded
• Ability to work independently without direct supervision
• Experience with CRM systems such as Salesforce.com

$68,113 - $79,038 a year

Learn more about us and our mission!

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.