Program Manager - Colorado

Daniels Sharpsmart; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Daniels Sharpsmart in Colorado is looking for a Program Manager to enhance client relationships and ensure exceptional customer service in healthcare settings. Responsibilities include supporting account strategies while collaborating with internal teams.

The ideal candidate will have strong relationship-building skills and experience in account management, preferably within healthcare. The role offers the chance to work independently and contribute to safety, sustainability, and compliance in healthcare waste management.

Qualifications

• Experience managing accounts, preferably within healthcare.
• Strong relationship building skills.
• Customer service minded.
• Ability to work independently without direct supervision.
• Experience with CRM systems such as Salesforce.com.

Responsibilities

• Support development and execution of customer account strategies.
• Collaborate with Account Managers and Field Service.
• Advocate for the customer internally.
• Educate clinical staff on products and services.
• Conduct routine audits related to KPIs.
• Perform consultative business reviews.
• Hold ongoing customer meetings.
• Collaborate with different teams.
• Assist with installs and implementations.

Skills

Account management

Relationship building

Customer service

CRM systems (Salesforce.com)

Job description

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it’s time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in Colorado territory.

Daniels might be for you if you get excited about building relationships with clients, dislike sitting behind a desk every day and rather be in the field, and want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service.

Responsibilities

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability.
• Partnering with the Account Managers and Field Service to ensure service meets requirements.
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance.
• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance.
• Conducting routine audits related to our contract’s KPI’s.
• Conducting consultative business reviews after analyzing their metrics and goals.
• Holding on‑going customer meetings to communicate best practices, business results and successes.
• Internally collaborating and teaching different teams including operations, sales, logistics and finance.
• Assisting with installs and implementations with new customers or any additions to current offerings.

Qualifications

• Experience managing accounts, strongly prefer them to be within healthcare.
• Strong relationship building skills.
• Customer service minded.
• Ability to work independently without direct supervision.
• Experience with CRM systems such as Salesforce.com.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.