Program Manager - Iowa

Daniels Sharpsmart; Des Moines (IA); On-site; USD 75,000 - 90,000; Full time

Job summary

Daniels Sharpsmart in Des Moines is seeking a Program Manager to join their dynamic team. This role focuses on building client relationships and providing exceptional customer service in the field.

The ideal candidate will manage account strategies to enhance safety and compliance in healthcare facilities while collaborating with teams across the organization. Strong experience in account management and CRM systems are necessary.

Qualifications

• Experience managing accounts, preferably in healthcare.
• Strong relationship building skills.
• Customer service minded.

Responsibilities

• Support the development and execution of account strategies.
• Partner with Account Managers to ensure service meets requirements.
• Educate clinical staff on products and services.

Skills

Account management experience

Strong relationship building

Customer service orientation

Ability to work independently

CRM system experience (Salesforce.com)

Job description

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in the Iowa territory.

Daniels might be for you if.....

You get excited about building relationships with clients? You dislike sitting behind a desk every day and rather be in the field? You want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?

Responsibilities

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance

You will be on site often doing the following:

• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract’s KPI’s
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings

Qualifications

• Experience managing accounts, strongly prefer them to be within healthcare
• Strong relationship building skills
• Customer service minded
• Ability to work independently without direct supervision
• Experience with CRM systems such as Salesforce.com

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.