Program Manager - Indiana

Daniels Health; Indianapolis (IN); On-site; USD 68,277 - 80,731; Full time

Job summary

Daniels Health in Indianapolis is seeking an energetic Program Manager to join their dynamic team. This role involves developing strategies to support clients in healthcare safety, sustainability, and compliance.

The ideal candidate will manage accounts, possess strong relationship-building skills, and be customer-service minded, with healthcare experience preferred. The position offers a competitive salary ranging from $68,277 to $80,731 annually.

Qualifications

• Experience managing accounts, preferably in healthcare.
• Strong relationship building skills and customer service mindset.
• Ability to work independently without direct supervision.

Responsibilities

• Support the development and execution of customer strategies.
• Educate clinical staff on products and services.
• Conduct routine audits related to contracts.
• Lead consultative business reviews.
• Collaborate with internal teams on projects.

Skills

Managing accounts in healthcare

Relationship building

Customer service oriented

Ability to work independently

Experience with CRM systems

Tools

Salesforce.com

Job description

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in Indianapolis.

Daniels might be for you if....

Apply if you’re interested in:

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
• You will be on site often doing the following:
• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract’s KPI’s
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings

A successful Program Manager will possess:

• Experience managing accounts, strongly prefer them to be within healthcare
• Strong relationship building skills
• Customer service minded
• Ability to work independently without direct supervision
• Experience with CRM systems such as Salesforce.com

$68,277 - $80,731 a year

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.