Program Manager - Michigan

Daniels Sharpsmart; Detroit (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Daniels Health & Sharpsmart is seeking a Program Manager to drive customer account strategies in Michigan. You will partner with Account Managers and Field Service to ensure service meets contract requirements while acting as the customer's advocate to improve safety, sustainability, efficiency and compliance.

You will frequently be on site, educate clinical staff, perform KPI audits, and conduct business reviews with customers.

Qualifications

• Experience building relationships with clients in a field role.
• Strong customer service mindset and issue resolution abilities.
• Ability to work independently without direct supervision.

Responsibilities

• Support the development and execution of customer account strategies.
• Partner with Account Managers and Field Service to ensure service meets requirements.
• Advocate for customers to meet safety, sustainability, efficiency and compliance metrics.
• Educate clinical staff on products/services related to safety and compliance.
• Conduct routine audits related to contract KPIs.
• Perform consultative business reviews after analyzing metrics and goals.
• Lead ongoing customer meetings to communicate practices and results.
• Collaborate with operations, sales, logistics and finance teams.

Skills

Relationship building

Customer service

Independent work

Client coordination

Tools

Salesforce.com

Job description

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in the Michigan territory.

Daniels might be for you if.....

You get excited about building relationships with clients? You dislike sitting behind a desk every day and rather be in the field? You want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
• You will be on site often doing the following:
• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract’s KPI’s
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings
• Experience managing accounts, strongly prefer them to be within healthcare
• Strong relationship building skills
• Customer service minded
• Ability to work independently without direct supervision
• Experience with CRM systems such as Salesforce.com

Daniels Health & Sharpsmart is an equal opportunity employer.

In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates.

Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.