Program Manager, Upstream Delivery & Process Improvement

Amazon

New York (NY)

On-site

USD 82,000 - 143,000

Full time

2 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's NA Grocery Delivery team seeks a Program Manager to serve as the central point of contact for driving initiatives that streamline upstream operations, bridging station operations, fulfillment and last mile delivery to improve timeliness, quality and SLA compliance.

As owner of SSD-G delivery process operations integration, you will define KPIs, surface gaps, and collaborate cross-functionally to design and implement solutions that tighten the connection between upstream and delivery

Qualifications

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
3+ years of program or project management experience.
3+ years of defining and implementing process improvement initiatives using data and metrics.
Experience cross-functionally with tech and non-tech teams.

Responsibilities

Define and maintain the metrics framework that connects upstream process performance to SSD‑G delivery outcomes.
Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
Build reporting and dashboards that provide visibility into upstream process health and elevate emerging risks.
Drive deliverables end-to-end — from scoping and design through execution and sustained performance tracking.