Program Manager, Delivery Quality & Process Integration, NA Grocery Delivery

Amazon; New York (NY); On-site; USD 82,000 - 143,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's NA Grocery Delivery team seeks a Program Manager to serve as the central point of contact for driving initiatives that streamline upstream operations, bridging station operations, fulfillment and last mile delivery to improve timeliness, quality and SLA compliance.

As owner of SSD-G delivery process operations integration, you will define KPIs, surface gaps, and collaborate cross-functionally to design and implement solutions that tighten the connection between upstream and delivery

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience cross-functionally with tech and non-tech teams.

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to SSD‑G delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and elevate emerging risks.
• Drive deliverables end-to-end — from scoping and design through execution and sustained performance tracking.

Skills

Project management

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Process improvement

Education

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Tools

Excel (Pivot Tables, VLOOKUP)

SQL

Job description

Description

Join Amazon's NA Grocery Delivery team as a Program Manager, where you will serve as the central point of contact on the delivery team for driving initiatives that streamline upstream operations processes critical to Sub Same Day Grocery (SSD-G) delivery outcomes. In this role, you will bridge the gap between station operations, fulfillment processes, and last mile delivery — ensuring that upstream workflows are optimized to support delivery timeliness, order quality, and SLA compliance.

Join Amazon's NA Grocery Delivery team as a Program Manager, where you will serve as the central point of contact on the delivery team for driving initiatives that streamline upstream operations processes critical to Sub Same Day Grocery (SSD-G) delivery outcomes. In this role, you will bridge the gap between station operations, fulfillment processes, and last mile delivery — ensuring that upstream workflows are optimized to support delivery timeliness, order quality, and SLA compliance. As the owner of SSD-G delivery process operations integration, you will identify and track KPIs across the end-to-end delivery pipeline, surface gaps where upstream process breakdowns drive downstream delivery defects, and work cross-functionally to design and implement solutions. This includes owning the identification of virtual-physical mismatches that create delivery failures, monitoring order damage and quality metrics, and driving accountability for key SLA compliance across partner teams. You will ideate, create, design, and drive completion of deliverables that structurally improve the connection between upstream operations and delivery outcomes.

Key job responsibilities

• Define and maintain the metrics framework that connects upstream process performance to SSD‑G delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and elevate emerging risks.
• Drive deliverables end-to-end — from scoping and design through execution and sustained performance tracking.

Basic Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 81,600.00 - 142,800.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10447816