Program Manager - Telco

Insight Global; Dallas (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Insight Global is seeking a Customer-Facing Program Manager to drive strategic initiatives for a major Enterprise Telecom account. You will lead complex programs, coordinate cross-functional teams, and ensure successful delivery while managing budgets and KPIs.

The role requires strong technical PM expertise, stakeholder management, and a track record of growing client accounts. Ideal for a leader comfortable working from Insight Global’s Dallas or Atlanta offices a majority of the week.

Qualifications

• 5+ years of experience in leading complex technical programs.
• Experience in client-facing roles managing program delivery and stakeholder relationships.
• Proven track record of managing teams of 5-30 members.
• Strong technical background with experience in managing software development or data focused projects.
• Demonstrated experience in budget management and tracking program financials.
• Excellent contractual documentation management skills.
• Proficiency in implementing program management methodologies and best practices.
• Experience working with both on-shore and off-shore teams.

Responsibilities

• Manage multiple complex programs within the Technical Professional Services practice.
• Implement and maintain program management processes and best practices.
• Lead and coordinate program teams of 5-30 members, including on-shore and off-shore resources.
• Monitor program budgets and track program metrics and KPIs.
• Develop and maintain project plans based on KPI and deliverables.
• Build and maintain strong relationships with stakeholders and facilitate cross-functional collaboration.
• Drive business development initiatives through excellent delivery and client relationship management.
• Identify and pursue opportunities for account growth and additional service offerings.
• Ensure consistent client satisfaction and maintain strong client relationships.

Skills

Team leadership

Budget management

Client relationship management

Cross-functional collaboration

Stakeholder management

Agile project management

Education

Bachelors in CS/Engineering

Tools

Azure DevOps

Jira

Asana

Airtable

Job description

We are seeking a skilled Customer-Facing Program Manager to drive strategic initiatives and lead complex programs for one of our key Enterprise Telecom accounts. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.

Key Responsibilities

• Manage multiple complex programs within the Technical Professional Services practice
• Implement and maintain program management processes and best practices
• Lead and coordinate program teams of anywhere from 5-30 members, including both on shore and off-shore resources
• Monitor program budgets and track program metrics and KPIs
• Develop and maintain project plans based on KPI and deliverables
• Build and maintain strong relationships with stakeholders and facilitate cross functional collaboration
• Drive business development initiatives through excellent delivery and client relationship management
• Identify and pursue opportunities for account growth and additional service offerings
• Ensure consistent client satisfaction and maintain strong client relationships

Qualifications:

• 5+ years of experience in leading complex technical programs
• Experience in client-facing roles managing program delivery and stakeholder relationships
• Proven track record of managing teams of 5-30 members
• Strong technical background with experience in managing software development or data focused projects
• Demonstrated experience in budget management and tracking program financials
• Excellent contractual documentation management skills
• Proficiency in implementing program management methodologies and best practices
• Experience working with both on-shore and off-shore teams
• Expertise in Microsoft Azure DevOps, Jira, Asana, Airtable and/or other Project Management tools
• Proven track record in business development and growing client accounts
• Work out of Insight Global’s Dallas or Atlanta office 4 days a week.

Preferred Qualifications

• Experience with Agile and traditional project management methodologies
• Knowledge of data technologies and applications
• Industry certifications (e.g., PMP, Scrum Master, SAFe)
• Experience in implementing PMO processes and tools
• History of successful client relationship management leading to account growth
• Experience in technology consulting services sales
• Bachelor’s degree in computer science, engineering, or related field

Personal Attributes

• Strong leadership and team management capabilities
• Excellent problem-solving and analytical skills
• Outstanding written and verbal communication abilities
• Adaptable and able to work effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Strategic mindset balanced with tactical execution capabilities
• Strong business acumen and client relationship management skill