Program Manager

CTDI; Coatesville (Chester County); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly Incentive Bonus

Positive, team-oriented, inclusive

Health, Dental, Vision, & Prescription

Paid holidays, vacation, & sick/persal

Job summary

CTDI is seeking a Program Manager to measure and drive the performance of an assigned customer program. The role emphasizes monitoring metrics, production and quality, and clear customer communications, including formal presentations. Preference for telecom/cable industry background and contract interpretation ability.

Located in the United States with travel as needed. The position requires organization, analytical thinking, and teamwork in a fast-paced production environment.

Qualifications

• Bachelor-level degree in business, project management, supply chain or related field.
• Experience in fast-paced operation or logistics is preferred.
• PM or operations experience with a customer program is a plus.

Responsibilities

• Act as primary point of contact for the local customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of operations, IT, quality and billing teams.
• Identify non-conformance areas and develop remedial plans.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues via escalation process and internal coordination.
• Conduct regular meetings with Operations/Business managers to meet timelines.

Skills

Organized

Analytical

Communication skills

Team player

Travel flexibility

Education

B.S. in Business/PM/Supply Chain

Tools

MS Office Suite

Excel

PowerPoint

Access

MS Project

Job description

• Paid holidays, vacation, & sick/personal time

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Program Manager is responsible for measuring and driving the performance of an assigned customer program - this includes key performance metrics, production, quality, customer communication including formal presentation, and attaining the necessary technical support to ensure the success of the program. The ability to interpret and comprehend contract language is a plus for this position, as well as a background in fast paced production environment. Experience in the telecommunications or cable industries is preferred.

Responsibilities

• Act as primary point of contact for the local customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of various functional groups such as: operations, IT, quality and billing.
• Identify areas of non-conformance and develop remedial plans.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
• Other duties as assigned.

Required Skills

• Must be an organized, detail oriented and self-motivated individual.
• Strong analytical, problem solving and decision making skills.
• Excellent communication and interpersonal skills.
• Have the ability to work both independently and as part of team.
• Flexibility to travel is required.

Experience

• 3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
• 3+ years working in a distribution or forward logistics operation.
• Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
• PMP Certification preferred, but not required.
• Previous experience with quality systems a plus.
• Experience in the telecommunications or cable industries is preferred.

Education

• B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail].