Customer Project Manager

NOKIA; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Nokia is seeking a Customer Project Manager in Dallas to lead on-time, on-scope, on-budget implementations, per sold baseline. The role drives project teams, manages customer relationships, and ensures quality, profitability, and customer satisfaction.

Applicants should have PMP certification or progress toward it, with 5+ years in wireless/wireline telecom project management, and experience in data centers, IP networks, and optical transport.

Qualifications

• Candidate must be located in Dallas, Texas.
• Minimum of BS or at least 5 years of Project Management experience in the wireless/wireline telecommunications field.
• Experience in Data Centers, IP Networks, and Optical Transport is required.
• Excellent negotiation, communication, and customer-facing skills, with the ability to interact effectively with both internal and external stakeholders.
• Strong leadership and management skills are required.
• PMP certification or equivalent.

Responsibilities

• Anticipate risk and evaluate related financial and customer satisfaction impacts.
• Coordinate the delivery team activities to follow the project schedule and customers' expectations.
• Respond to scope creep by immediately escalating modifications to the project scope.
• Acts as the key customer interface to the Customer for all project related business extensions.
• Ensure Project close out, invoicing and lessons learned are completed.
• Obtain customer input sign-off of completed deliverables and formal customer acceptance of project completion.
• Manage internal project reviews.
• Be expertly versed in Microsoft applications; Excel, Word, Power Point, MS Project, AI tools.

Skills

PMP Certification

Leadership

Negotiation

Communication

Customer-facing

Education

BS degree

Tools

MS Project

Excel

PowerPoint

Word

AI tools

Job description

Job Summary

The Customer Project Manager has the responsibility to successfully manage the implementation of projects, on-time, within defined scope, on budget as defined in the As-sold Cost Baseline, improving profitability, ensuring quality execution and customer satisfaction. The Customer Facing Project Manager will drive project team and manage customer relationship in the scope of the contract. The Project Manager is expected to follow the guidelines of PMBOK and Nokia Project Management processes, manage Project Management Plans and project phase plans for the projects.

Responsibilities

• The Project Manager should be PMP Certified or working towards certification.
• Anticipate risk and evaluate related financial and customer satisfaction impacts.
• Coordinate the delivery team activities to follow the agreed to project schedule and customers' expectations.
• Respond to scope creep by immediately escalating modifications to the project scope.
• Acts as the key customer interface to the Customer for all project related business extensions.
• Ensure Project close out, invoicing and lessons learned are completed.
• Obtain customer input sign-off of completed deliverables and formal customer acceptance of project completion.
• Manage internal project reviews.
• Be expertly versed in Microsoft applications; Excel, Word, Power Point, MS Project, AI tools.

Qualifications

• Candidate must be located in Dallas, Texas.
• Minimum of BS or at least 5 years of Project Management experience in the wireless/wireline telecommunications field.
• Experience in Data Centers, IP Networks, and Optical Transport is required.
• Excellent negotiation, communication, and customer-facing skills, with the ability to interact effectively with both internal and external stakeholders. Strong leadership and management skills are required.
• PMP certification or equivalent.
• Strong business acumen in planning and organizing, information integration, and decision-making, with the ability to achieve results while focusing on customer requirements and business success.

EEO Statement

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.