Program Manager Sales and Operations Planning, Supply Chain

Amazon; Pennsylvania; On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to lead strategic logistics and technology solutions. This role involves engaging with cross-functional teams to enhance customer satisfaction through effective demand forecasting and capacity planning. The ideal candidate will possess strong program management skills and a knack for process improvement, driving continuous enhancements in operations. Join a company that values inclusivity and empowers its employees to make a significant impact in a fast-paced environment. If you're ready to take on challenges and lead initiatives that shape the future of supply chain management, this opportunity is for you.

Qualifications

• 3+ years of program or project management experience required.
• Advanced knowledge of Excel and SQL is essential.

Responsibilities

• Manage short and medium term forecast and capacity planning.
• Collaborate with teams to improve customer experience and business performance.
• Challenge assumptions and provide high-quality inputs to leadership.

Skills

Program Management

Project Management

Process Improvement

Stakeholder Management

Data Analysis

Communication Skills

English (B2+)

Education

Bachelor's Degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Program Manager Sales and Operations Planning, Supply Chain

Are you excited to drive high-visibility, strategic logistics and technology solutions? MX Supply Chain is looking for a Program Manager, short term planner who continuously engages across business, technical and operational teams to deliver bigger smiles for our customers.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon has great opportunities to pursue a career as a leader in Operations Planning & Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

As a Program Manager, you will be the subject matter expert in gathering and forecasting demand from customers, running transportation capacity analysis, running simulation and scenarios for leadership, and synchronizing our supply and demand over the 13 week to 52 week horizon in order to meet our customer's needs.

Key job responsibilities

1. Manage the short and medium term forecast, capacity and peak planning for the AMZL MX network
2. Work in partnership with operations team to set optimal network plans and transportation choices to meet on-time delivery goals
3. Define a near term vision and plan to deliver it driving continuous delivery customer experience improvement by collaborating with stakeholders on design of new solutions that enhance business performance and achieve established quality and efficiency goals
4. Inspect demand forecasts, capacity plans critically and challenge assumptions from business teams
5. Provide high quality inputs and garner alignment with finance and leadership teams using a combination of in-person meetings, well written data backed documents, detailed business models or presentations
6. Identify and evaluate potential risks/obstacles within both internal and external business environment with minimal direction

A day in the life

You attend daily business reviews and understand what's happening to key network metrics. You spend time with strategy & ops teams to find ways to meet customer expectations. You write quality documents that seek to plan, inform & align internal stakeholders. You challenge the status quo and drive data based decision making within your team. Additionally, you are always ready to jump in and take charge when problems and challenges emerge.

BASIC QUALIFICATIONS

1. 3+ years of program or project management experience
2. 3+ years of working cross functionally with tech and non-tech teams experience
3. 3+ years of defining and implementing process improvement initiatives using data and metrics experience
4. Bachelor's degree
5. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
6. Experience defining program requirements and using data and metrics to determine improvements
7. English B2+

PREFERRED QUALIFICATIONS

1. 3+ years of driving end to end delivery, and communicating results to senior leadership experience
2. 3+ years of driving process improvements experience
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
4. Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.