Program Manager - Residential

Nexuspath; Rochester (MN); On-site; USD 58,000 - 65,000; Full time

Job summary

A leading nonprofit organization is seeking a Program Manager for the Southeast Regional Crisis Center in Rochester, MN. This role involves supervising residential operations, ensuring compliance, and providing leadership to staff. The ideal candidate will have a passion for mental health and experience in residential treatment settings. Join a mission-driven team dedicated to improving lives in the community.

Qualifications

• At least 5 years of experience in residential treatment or similar settings.
• Minimum of 2 years supervisory experience.

Responsibilities

• Supervise daily residential operations and staff.
• Ensure compliance with safety and licensing requirements.
• Oversee planning and scheduling of treatment services.

Skills

Communication

Planning

Collaboration

Operational Effectiveness

Leadership

Education

High school diploma or GED

Job description

We are actively hiring a Program Manager for the Southeast Regional Crisis Center (SERCC) in Rochester, MN! This is an exciting opportunity for an individual passionate about mission-driven work, aligning communities and regional partners to provide appropriate care for individuals experiencing mental health crises across southeast Minnesota.

Nexus Family Healing is a national nonprofit network of mental health agencies with over 45 years of experience restoring hope for children and families through outpatient/community mental health services, foster care, adoption, and residential treatment.

• Full time, 40 hours per week
• Monday-Friday day shift
• On call as needed
• Salary range $58,000 - 65,000

Position Summary: The Residential Program Manager supervises daily residential operations, providing leadership, direction, and oversight to Milieu Supervisors and staff. This role emphasizes communication, planning, collaboration, and operational effectiveness to support client treatment services.

Primary responsibilities:

• Ensure staffing ratios are maintained to maximize treatment, ensure safety, and comply with licensing requirements.
• Oversee planning and scheduling of daily treatment services, family contacts, visits, special events, community involvement, and transportation needs.
• Identify and analyze program risk factors; develop and implement long-term solutions supporting program goals.
• Participate in the evaluation of prospective clients.
• Support staff and program readiness during admission and intake, ensuring smooth transitions that meet client and family needs.
• Oversee staff implementation of safety plans, behavior plans, and care plans.
• Monitor treatment delivery and follow-up within the program.
• Contribute to risk management, quality improvement, and compliance initiatives.
• Assist in developing policies and procedures for program success.
• Collaborate with leadership and HR to recruit, interview, and hire staff.
• Supervise onboarding, training, mentoring, and staff development, coaching employees effectively.
• Lead staff development in client issues, treatment plans, trauma, behavior management, and compliance standards.
• Participate in on-call supervisory support as part of leadership.
• Maintain confidentiality and ensure compliance with privacy policies.
• Monitor safety, health codes, and procedures; conduct inspections and address safety concerns promptly.

Required Education and Licensure:

• High school diploma or GED required.
• At least 5 years of experience in residential treatment or similar settings.
• Minimum of 2 years supervisory experience.
• Must be 21 years or older.
• Valid driver’s license and compliance with driving requirements.

Preferred Education and Experience:

• Innovation: Leading and implementing creative ideas.
• Compassion: Showing respect, kindness, empathy, and concern.
• Agility: Demonstrating flexibility and adaptability.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Achieving high-quality results.

Commitment to Diversity, Equity, & Inclusion:

At Nexus Family Healing, we focus on recognizing, affirming, and respecting all people regardless of race, ethnicity, socio-economic status, sexual orientation, gender expression, or faith.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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