Program Manager - Residential

Nexus Family Healing; Rochester (MN); On-site; USD 58,000 - 65,000; Full time

Job summary

A leading nonprofit organization in Rochester, MN is seeking a Program Manager for the Southeast Regional Crisis Center. This full-time role involves supervising residential programming, ensuring compliance, and leading a dedicated team. The ideal candidate will have extensive experience in mental health services and a passion for community care.

Qualifications

• Minimum of 5 years of related experience in a residential treatment facility.
• Minimum of 2 years of supervisory experience.

Responsibilities

• Supervises daily operations of residential programming.
• Ensures sufficient staff to client ratios are enforced.
• Participates in risk management and quality improvement initiatives.

Skills

Leadership

Communication

Collaboration

Agility

Education

High school diploma or GED

Associate degree or bachelor’s degree

Job description

We are actively hiring a Program Managerfor the Southeast Regional Crisis Center (SERCC) in Rochester, MN! This is an exciting opportunity for an individual who is passionate about mission-driven work while aligning communities and regional partners to provide the right kind of care for individuals experiencing mental health crises across southeast Minnesota.

Nexus Family Healing is a national nonprofit network ofmental health agencieswith over 45 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment.

Location, pay, schedule:

• Onsite in Rochester, MN
• Full time, 40 hours per week
• Monday-Friday day shift
• On call as needed
• Salary range $58,000 - 65,000

Position Summary: The Residential Program Manager supervises the daily operations of residential programming, providing leadership, direction and oversight to Milieu Supervisors and other staff. This role provides communication, planning, collaboration, and operational effectiveness that support client treatment services.

Primary responsibilities:

• Ensures sufficient staff to client ratios are enforced at all times, maximizing the treatment process, ensuring the safety of clients and compliance with licensing requirements.
• Oversees the planning and scheduling of client daily treatment services, family contact and visits, special events and community involvement, and ensures client transportation and supervision needs are met.
• Initiates, identifies, and analyzes current or potential program risk factors; generates and implements thoughtful long-term solutions that support program goals and outcomes that maintain effectiveness.
• Participates in the evaluation of prospective clients.
• Encourages staff and program preparedness throughout the admission and intake process assuring clients are transitioned in a manner that continuously meets client and family needs.
• Oversees staff’s implementation of safe environment plans, behavior plans and plan of care.
• Monitors the delivery of treatment services to residents for proper follow-through and follow-up within the program.
• Participates in risk management, risk mitigation and quality improvement initiatives and processes by serving as a contributing member of the Risk Management and Quality Improvement committees.
• Assists with the development of policies and procedures that support the successful functioning of the program.
• Collaborates with program leaders and talent acquisition team to assess, interview, and select applicants for hire.
• Supervises and participates in the formal process of onboarding, orienting, mentoring, training and developing staff within Nexus; coaches employees on the skills needed to be effective in their respective positions.
• Leads, monitors, and facilitates the development of staff knowledge and skills; coaches and develops staff in areas of client issues, client treatment plans, family goals, trauma triggers, direct services provisioning, behavior management techniques, therapeutic interventions, compliance, licensing, COA standards and client case files.
• Participates in on-call supervisory assistance for the program as a member of the leadership team.
• Ensures confidentiality regarding client and family issues, background, and treatment; complies with Nexus policies, privacy and confidentiality rules for clients and their families.
• Monitors and ensures compliance with emotional and physical safety, health codes, and client and staff procedures; regularly conducts inspections of program areas and reviews the client medication records and responds to and resolves health and safety concerns within a reasonable time frame.

Required Education and Licensure:

• High school diploma or GED required.
• Minimum of 5 years of related experience in a residential treatment facility or similar
• Minimum of 2 years of supervisory experience
• Must be 21 years of age or above.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements

Preferred Education and Experience:

• Associate degree or bachelor’s degree preferred.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

Commitment to Diversity, Equity, & Inclusion:

At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.