Program Manager – Peer Recovery & Services

Baltic Street Wellness Solutions; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Baltic Street Wellness Solutions seeks a seasoned Program Manager to lead recovery-oriented practices, supervise staff, and ensure DOHMH compliance. You will coordinate staff scheduling, training, and performance reviews while maintaining high standards for client confidentiality and program integrity.

The role requires 3+ years in supervision, NYS peer specialist credentials, and proficiency with Microsoft Office 365.

Qualifications

• New York State Certified Peer Specialists certification (Active) - or must be Re-certified within 5 months of hiring
• A minimum of 3 years of experience in a supervisory or leadership capacity is a must
• Experience working with individuals that receive behavioral health services.
• The ability to work as an effective team member is essential.
• Proficient in Microsoft Office 365, and internet navigation
• Knowledge of government entitlement programs and Support (IPS) supported employment model, with a minimum of one year of Human Services Experience and preferably one year experience managing staff
• Knowledge of AWARDS/Foothold a plus
• Bilingual a plus but not required
• Driver’s License a plus but not required

Responsibilities

• Supervise departmental staff members weekly in a departmental staff meeting, evaluates/trains on boarding new departmental staff.
• Oversee staff daily, provide departmental staff in weekly individual one-on-one meetings.
• Approve time-off requests, office supply orders and requests to reschedule activities pertinent to work/client relations.
• Actively ensure all departmental staff members submit a timesheet monthly and that they are receiving their paychecks.
• Attending SBPC staff training, meetings, RAC/Pre-RAC, AWARDs, and SIMHC meetings
• Troubleshoot any HR/Provider relations, AWARDS, Foothold, or related software issues.
• Ability to generate Health and Community Base Service (HCBS) referrals for clients, attend site visits, audits and any other departmental meetings as needed
• Various tasks assigned by the supervisor or corporate headquarters to meet service contracts.
• Reports Levels of Service for DOHMH and quarterly demographic report.
• Make sure staff is maintain/working towards Peer Certification(s), and any other trainings Corporate/Division Director sees fit
• Generate write-ups/incident reports when staff is not complying within company standards.
• Maintain fire drill log, staff scheduling, staff medical documentation.
• Comply with all guidelines to protect confidential client documentation, maintain DOHMH correspondence.
• Review clients charts/audit charts for efficiency ensuring staff is maintaining all filing standards.
• Maintain fire drill log, staff scheduling and coverage when staff members are absent.
• Distribute/maintain Metro Cards, postage stamps, policy/procedure development, petty cash any check requests as needed.
• Attending managers meetings twice a month relaying any relevant information to departmental staff members.

Skills

Supervisory experience

Behavioral health services

Microsoft Office 365

Team collaboration

Bilingual a plus

Education

New York State Certified Peer Specialists certification

Tools

Microsoft Office 365

Internet navigation

Job description

Baltic Street Wellness Solutions seeks a seasoned Program Manager to lead recovery-oriented practices, supervise staff, and ensure DOHMH compliance. You will coordinate staff scheduling, training, and performance reviews while maintaining high standards for client confidentiality and program integrity.

The role requires 3+ years in supervision, NYS peer specialist credentials, and proficiency with Microsoft Office 365.