Program Manager - Staten Island Advocacy Program

Baltic Street; New York (NY); On-site; USD 43,000 - 53,000; Full time

Job summary

Baltic Street Wellness Solutions is seeking a Program Manager in Staten Island, NY to lead a team delivering peer recovery services. The role focuses on supervision, staff development, and coordination with stakeholders.

Previous supervisory experience and familiarity with behavioral health programs are essential. The position involves coordinating staff schedules, ensuring billing accuracy, and maintaining quality standards in a fast-paced nonprofit setting.

Qualifications

• New York State Certified Peer Specialist certification is required (active).
• Minimum 3 years of supervisory or leadership experience.
• Experience with behavioral health services and collaborative teamwork.
• Proficient in Microsoft Office 365 and internet navigation.

Responsibilities

• Supervise departmental staff weekly and conduct onboarding for new staff.
• Oversee daily operations and conduct one-on-one staff meetings.
• Approve time-off, office supplies, and schedule activities for clients.

Skills

Leadership

Teamwork

Microsoft Office 365

Education

New York State Certified Peer Specialist certification

Tools

AWARDS/Foothold

Driver's License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Staten Island, NY, US

30+ days ago Requisition ID: 1312

Salary: $48,000.00 Annually

Mission Statement

Baltic Street Wellness Solutions is committed to providing peer recovery, person-centered, trauma informed, and compassionate services to those with mental health lived experience.

Vision

Our vision is to drive a cultural transformation within the mental health community by advocating for the underserved, educating for change, and inspiring wellness. We approach our role with cultural humility and mindfulness of oppressive systems.

Our Core Values

• We value a mentoring philosophy delivered from staff with peer lived experiences.
• We value the recovery journey of every individual with a mental health diagnosis.
• We value the personal and professional experiences of our staff and board members.
• We value community action to change societal views to break the stigma of mental health through advocacy within all systems.
• We value everyone's desire to have opportunities to obtain their visions of wellness.
• We value education and training to enhance an individual's opportunities for growth in one's personal journey to self-discovery.

Roles and Responsibilities

The Program Manager teaches the principles and practices of recovery, self-help in leading by example while supervising departmental staff in day-to-day activities.

• Supervise departmental staff members weekly in a departmental staff meeting, evaluates/trains on boarding new departmental staff.
• Oversee staff daily, provide departmental staff in weekly individual one-on-one meetings.
• Approve time-off requests, office supply orders and requests to reschedule activities pertinent to work/client relations.
• Actively ensure all departmental staff members submit a timesheet monthly and that they are receiving their paychecks.
• Attending South Beach Psychiatric Center (SBPC) staff training, meetings, Recovery Audit Contractor (RAC)/Pre-RAC, AWARDs, and Staten Island Mental Health Counsel (SIMHC) meetings
• Troubleshoot any (Human Resources Administration) HRA, provider relations, AWARDS, Peat Login, or any other software issues.
• Ability to generate Health and Community Base Service (HCBS) referrals for clients, attend site visits, audits and any other departmental meetings as needed
• Various tasks assigned by the supervisor or corporate headquarters that are necessary to meet service contracts.
• Reports Levels of Service for Department of Health and Mental Hygiene (DOHMH) and quarterly demographic report.
• Make sure staff is maintain/working towards Peer Certification(s), and any other webinars or trainings Corporate/Division Director sees fit
• Generate write-ups/incident reports when staff is not complying within company standards.
• Maintain fire drill log, staff scheduling, staff medical documentation.
• Comply with all guidelines to protect confidential client documentation, maintain DOHMH correspondence.
• Review clients charts/audit charts for efficiency ensuring staff is maintaining all filing standards.
• Maintain fire drill log, staff scheduling and coverage when staff members absent.
• Distribute/maintain Metro Cards, postage stamps, policy/procedure development, petty cash any check requests as needed.
• Attending managers meetings twice a month relaying any relevant information to departmental staff members.

Qualifications

• New York State Certified Peer Specialists certification (Active) - or must be Re-certified within 5 months of hiring
• A minimum of 3 years of experience in a supervisory or leadership capacity is a must
• Experience working with individuals that receive behavioral health services.
• The ability to work as an effective team member is essential.
• Proficient in Microsoft Office 365, and internet navigation
• Knowledge of government entitlement programs and Support (IPS) supported employment model, with a minimum of one year of Human Services Experience and preferably one year experience managing staff
• Knowledge of AWARDS/Foothold a plus
• Bilingual a plus but not required
• Driver’s License a plus but not required

Additional Notes

• Other duties may be assigned by the agency or Division Director. Ability to conduct community outreach with other non‑profit agencies or advocacy groups in the community.

Baltic Street Wellness Solutions will require selected candidates to submit proof of complete vaccination against COVID‑19 and having received a booster shot. If a candidate has a qualifying medical condition or religious exemption that contraindicates a COVID‑19 vaccination, an exemption form should be requested from Human Resources.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.