Program Manager, Member & Provider Experience

Oscar Health, Inc.; New York (NY); Híbrido; USD 102 000 - 134 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision benefits

Unlimited vacation

Annual performance bonuses

Resumo da oferta

Oscar Health, Inc. is hiring an Associate, Member and Provider Programs to join our Member Experience Team in New York.

The role requires cross-functional collaboration, strong project management, and clear stakeholder communication to oversee initiatives impacting member and provider experiences. The position reports to the Senior Manager, MPSO Initiatives and operates on a hybrid schedule with three days in the NYC office.

Qualificações

• Bachelor's degree or 4+ years commensurate experience
• 3+ years of experience in program management
• 2+ years of experience in delivering projects / programs independently and within a team environment

Responsabilidades

• Lead end-to-end cross-functional implementations for member experience and provider/member contact centers.
• Assess impact of new programs on operations and experiences; steer development to improve consumer experience.
• Identify risks and implement mitigation; develop training, workflows, knowledge base for launches.
• Apply technology to transform workflows, unlocking better experiences at scale.
• Mentor team members and support growth.
• Ensure compliance with applicable laws and regulations.
• Other duties as assigned.

Conhecimentos

Project management

Implementation

Communication skills

Detail orientation

Documentation

Formação académica

Bachelor's degree

4+ years commensurate experience

Descrição da oferta de emprego

Oscar Health, Inc. is hiring an Associate, Member and Provider Programs to join our Member Experience Team in New York.

The role requires cross-functional collaboration, strong project management, and clear stakeholder communication to oversee initiatives impacting member and provider experiences. The position reports to the Senior Manager, MPSO Initiatives and operates on a hybrid schedule with three days in the NYC office.