Member & Provider Programs Associate (Hybrid)

Oscar Health, Inc.; Tempe (AZ); Hybrid; USD 92,000 - 120,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Medical, dental, and vision insurance

11 paid holidays

Paid sick time

Parental leave

401(k) plan participation

Life and disability insurance

Job summary

Oscar Health, Inc. is hiring an Associate, Member and Provider Programs to join our Member Experience Team in Tempe, AZ.

The role Requires cross-functional collaboration, project management, and stakeholder coordination with a focus on improving member and provider experiences. The position reports to the Senior Manager, MPSO Initiatives and operates on a hybrid schedule (3 days in office weekly; Thursdays required).

Qualifications

• Bachelor's degree or 4+ years of commensurate experience.
• 3+ years of experience in program management.
• 2+ years of experience delivering projects independently and within a team.
• Experience implementing complex projects spanning tech innovation and operations.
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting).
• Master’s Degree.
• PMP Certifications or Program Management Certifications.
• Lean/Six Sigma Certifications.

Responsibilities

• Leads end-to-end management of cross-functional implementations for member experience and provider services.
• Assess impact of new programs on operations and member/provider experience.
• Identify risks and implement mitigation strategies; develop training and workflows for launches.
• Lead change management with stakeholders and maintain project plans and status updates.
• Apply technology to improve member and provider experiences at scale.
• Mentor team members and support professional development.

Skills

Project management

Stakeholder engagement

Cross-functional collaboration

Documentation

Communication

Attention to detail

Education

Bachelor's degree

Master's degree

PMP Certification

Lean/Six Sigma Certification

Job description

Oscar Health, Inc. is hiring an Associate, Member and Provider Programs to join our Member Experience Team in Tempe, AZ.

The role Requires cross-functional collaboration, project management, and stakeholder coordination with a focus on improving member and provider experiences. The position reports to the Senior Manager, MPSO Initiatives and operates on a hybrid schedule (3 days in office weekly; Thursdays required).