Program Manager, Language Access & Interpreters

The New York Immigration Coalition; New York (NY); Hybrid; USD 73,000 - 89,000; Full time

Benefits offered by this job

Full benefits

Unlimited vacation

Paid sick leave

Pretax benefits

Job summary

The New York Immigration Coalition (NYIC) seeks a Program Manager to lead the NYC Community Interpreter Bank (CIB), a program to improve language access and supply trained interpreters for LEP New Yorkers. The role requires strong project management, strategic planning, and collaboration with diverse partners.

The Program Manager will supervise two Associates, oversee operations and training, manage budgets, ensure compliance with language access laws, and report on outcomes to NYIC leadership.

Qualifications

• 2-4 years of experience in program management.
• Proven experience in managing interpreter services or similar programs.
• Excellent project management, organizational, and communication skills.
• Strong knowledge of language access laws, policies, and issues, and advocacy for language justice is required.
• Ability to work collaboratively with diverse communities and stakeholders.
• Proficiency with Salesforce, Google Workspace, Asana, or other project management and CRM software.
• Proficiency in multiple languages is a plus.
• Advocate for the CIB's resource needs and supply program narrative and outcomes data.

Responsibilities

• Develop and implement a strategic plan for the NYC CIB with clear, achievable goals.
• Oversee the daily operations of the NYC CIB, including recruitment, training, dispatch, and supervision of interpreters.
• Manage two Program Associates and support the training program, dispatch system, and databases.
• Collaborate with partner organizations, government agencies, and community groups to identify language access needs.
• Monitor and evaluate program effectiveness, making adjustments to improve service delivery.
• Monitor the CIB's project budget with support from the Finance department.
• Ensure compliance with language access laws and interpreter service standards.
• Work with the Development Team to prepare quarterly reports on program performance.
• Work with Membership & Capacity Building to design educational components for member engagement.
• Represent the NYC Community Interpreter Bank at public events and conferences.

Skills

Project management

Organizational skills

Communication skills

Collaboration

Cultural competency

Tools

Salesforce

Google Workspace

Asana

Job description

The New York Immigration Coalition (NYIC) seeks a Program Manager to lead the NYC Community Interpreter Bank (CIB), a program to improve language access and supply trained interpreters for LEP New Yorkers. The role requires strong project management, strategic planning, and collaboration with diverse partners.

The Program Manager will supervise two Associates, oversee operations and training, manage budgets, ensure compliance with language access laws, and report on outcomes to NYIC leadership.