Interim Senior Program Manager, NYC Community Interpreter Bank

The New York Immigration Coalition (NYIC); New York (NY); On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

Full benefit plan

Unlimited vacation time

Paid sick leave

Pretax benefits

Job summary

The New York Immigration Coalition is seeking an Interim Senior Program Manager for the NYC Community Interpreter Bank, a program aimed at increasing trained interpreters and language access for LEP New Yorkers. This temporary role reports to the Director of Community Programming and leads two Program Associates.

Responsibilities include strategic planning, operations oversight, budgeting, and collaboration with partners, government agencies, and communities.

Qualifications

• 2-4 years of experience in program management.
• Proven experience in managing interpreter services or similar programs.
• Excellent project management, organizational, and communications skills.
• Strong knowledge of language access laws, policies, and advocacy for language justice is required.
• Ability to work collaboratively with diverse communities and stakeholders with excellent cultural competency.

Responsibilities

• Develop and implement a strategic plan for the NYC CIB with clear goals and alignment to the organization’s mission.
• Oversee daily operations of the NYC CIB, including recruitment, training, dispatch, and supervision of interpreters.
• Manage two Program Associates to support daily operations, training, dispatch, databases, and systems.
• Collaborate with partner organizations, government agencies, and community groups to address language access needs.
• Monitor and evaluate program effectiveness and adjust as needed.
• Monitor the CIB’s project budget with Finance support.
• Ensure compliance with language access laws and interpreter service standards.
• Prepare quarterly reports on program performance with the Development Team.
• Design and deliver educational components with Membership and Capacity Building teams.
• Establish and maintain relations with community organizations and stakeholders.
• Represent the NYC CIB at events, meetings, and conferences.
• Supervise and develop the performance of the two Program Associates.
• Other duties and special projects as assigned.
• Occasionally moves or carries materials weighing 50 pounds or less.

Skills

Project management

Organizational skills

Communication skills

Collaboration

Language access laws

Cultural competency

Tools

Salesforce

Google Workspace

Asana

Job description

Organization: New York Immigration Coalition

Job Title: Interim Senior Program Manager, NYC Community Interpreter Bank

Department: Programs & Membership

Team: Community Programming

Reports to: Director of Community Programming

Direct Reports: Two Program Associates

Employment Status: Temporary, Full Time/Exempt (40 hours/week), through December 31, 2026 with the possibility of extending

Location: New York City. 4 days in the office/1 day remote

Annual salary: $81,000

Overview of the Organization

The New York Immigration Coalition (NYIC) is an umbrella policy and advocacy organization for nearly 200 groups in New York State. We envision a New York state that is stronger because all people are welcome, treated fairly, and given the chance to pursue their dreams. Our mission is to unite immigrants, members, & allies so all New Yorkers can thrive. We represent the collective interests of New York's diverse immigrant communities and organizations and devise solutions to advance them; advocate for laws, policies, and programs that lead to justice and opportunity for all immigrant groups; and build the power of immigrants and the organizations that serve them to ensure their sustainability, to improve people's lives, and to strengthen our state.

Our organizational values: Inclusive & Representative; Fair & Just; Accountable & Trusted.

Position Overview

This position will lead the NYC Community Interpreter Bank (CIB), a community program which the NYIC has undertaken to enhance language access and increase the supply of trained, vetted interpreters to serve Limited English Proficiency (LEP) New Yorkers.

The Program Manager will oversee the implementation and administration of the NYC CIB, developing the project’s goals and priorities under the guidance of the NYIC’s Director of Community Programming. This role requires a strong project manager with a passion for language justice and community service.

Responsibilities include, but are not limited to:

• In collaboration with the Director of Community Programming, develop and implement a strategic plan for the NYC CIB with clear and achievable goals, ensuring alignment with the organization’s mission goals.
• Oversee the daily operations of the NYC CIB, including the recruitment, training, dispatch, and supervision of interpreters.
• Manage two Program Associates to support the daily operations of the program including the CIB training program, dispatch system, databases and other systems needed for the program to function smoothly.
• Collaborate with partner organizations, government agencies, and community groups to identify and address language access needs.
• Monitor and evaluate program effectiveness, making adjustments as necessary to improve service delivery.
• Monitor the CIB’s project budget with support from the Finance department.
• Ensure compliance with all relevant laws concerning language access, regulations, and standards for interpreter services.
• Work with the Development Team to prepare quarterly reports on program performance.
• Work with the Membership and Capacity Building team to design and deliver educational components that support member engagement on a region, or local level.
• Establish and maintain relations with community organizations, government agencies, and other stakeholders.
• Represent the NYC Community Interpreter Bank at public events, meetings, and conferences.
• Supervise. develop, and manage the performance of the two Program Associates, setting clear expectations, building on each team member’s strengths, and holding their work to consistent standard.
• Other duties and special projects as assigned.
• Occasionally moves or carries materials weighing 50 pounds or less.

Qualifications:

• 2-4 years of experience in program management, preferably in a nonprofit or community-based setting.
• Proven experience in managing interpreter services or similar programs.
• Excellent project management, organizational, and communications skills.
• Strong knowledge of language access laws, policies, and issues, and advocacy for language justice is required.
• Ability to work collaboratively with diverse communities and stakeholders with excellent cultural competency.
• Proficiency with Salesforce, Google Workspace, Asana, or other project management and CRM software.
• Proficiency in multiple language is a plus.
• Advocate for the CIB’s resources needs, track where program demand exceeds capacity, bring that to the Development team and to NYIC leadership, and supply the program narrative, outcomes data, and partner context that proposals and funder reports draw on.
• Commitment to the mission of the New York Immigration Coalition.

Must be legally authorized to work in the United States for any employer.

In additional to competitive salary, NYIC offers a full benefit plan, unlimited vacation time, paid sick leave, and pretax benefits.

*The NYIC has a transparent and equitable salary structure. Starting salaries for each position are set in advance with no room for negotion.

All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, immigration status or citizenship, sex, age, disability or marital status.