Program Manager, Individual Supports & Community Services

Bridgewell; Lynn (MA); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Health benefits

Birthday off

Collaborative culture

Training opportunities

On-call compensation

Professional development

Job summary

Bridgewell in Lynn, MA seeks a Program Manager of Individual Supports to oversee daily operations of in-home/community supports programs. You will ensure quality care, compliance with DDS and CARF standards, and effective staff management.

The role requires a Bachelor's degree and at least five years with developmental/psychiatric disabilities, including three in supervision. Strong leadership and crisis-responding capabilities are essential.

Qualifications

• Bachelor's degree in a related field.
• Minimum five years experience working with people with Developmental Disabilities and psychiatric disabilities, three years supervisory/administrative capacity.

Responsibilities

• Oversee daily program operations to ensure standards and alignment with agency mission.
• Ensure quality of care and documentation including ISP, DDS regulations, and Bridgewell policies.
• Manage staffing needs, scheduling, and coordination of per diem/agency relief staff.
• Assist participants with medical/clinical appointments including transportation.
• Provide leadership to staff to foster a positive work climate and cohesive team.
• Promote professional growth through coaching, mentoring, and training.
• Monitor quality of services and DDS/CARF compliance and program budgets.
• Build and maintain relationships with funding sources, community groups, families, and other providers.
• Provide coverage to individuals as needed and participate in after-hours on-call rotation.
• Maintain core training certifications and knowledge in Addiction, Trauma-Informed Care, and Medication Management.
• Other duties as assigned.

Skills

Verbal skills

Written skills

Organization skills

Problem solving

Staff management

Relationship building

Computer proficiency

Record keeping

Crisis response

Body language cues

Emergency comms

Education

Bachelor's degree in a related field

Job description

Bridgewell in Lynn, MA seeks a Program Manager of Individual Supports to oversee daily operations of in-home/community supports programs. You will ensure quality care, compliance with DDS and CARF standards, and effective staff management.

The role requires a Bachelor's degree and at least five years with developmental/psychiatric disabilities, including three in supervision. Strong leadership and crisis-responding capabilities are essential.