Program Manager II, Operations Engagement & AI Insights

Amazon; Jersey City (NJ); On-site; USD 82,000 - 143,000; Full time

Job summary

Amazon is seeking a Program Manager II on the Operations Engagement team within WWGS to own programs end-to-end—from identifying performance gaps in store-level data to designing scalable solutions and driving execution across cross-functional partners.

You will translate operational challenges into actionable insights using data, analytics, and AI tools, and you'll build capabilities that endure beyond you while delivering measurable improvements in store profitability and customer experience.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• 3+ years of experience in retail operations, program management, or a related discipline with demonstrated business results.
• Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions.
• Proven track record of managing cross-functional projects from initiation through delivery.
• Ability to operate independently and deliver results in ambiguous, fast-paced environments.
• Strong written and verbal communication skills with the ability to present to senior leadership.

Responsibilities

• Own and deliver operations engagement programs that drive measurable impact to store profitability, labor efficiency, and customer experience metrics
• Dive deep into store-level performance data to identify root causes of operational gaps—staying operationally fluent in the tools and systems that drive store performance
• Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions
• Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS
• Design and deliver acumen training programs that meet operators where they are—recognizing different experience levels and building capabilities that serve customers
• Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute—serving as one aligned voice across the organization
• Lead complex projects from concept through delivery with confidence and urgency—making the call on two-way door decisions and escalating one-way doors for support

Skills

Cross-functional collaboration

Communication skills

Data-driven decision making

Independent working style

Education

Bachelor's degree in Operations Management or related field

Tools

Excel

AI

Amazon QuickSight

Job description

Amazon is seeking a Program Manager II on the Operations Engagement team within WWGS to own programs end-to-end—from identifying performance gaps in store-level data to designing scalable solutions and driving execution across cross-functional partners.

You will translate operational challenges into actionable insights using data, analytics, and AI tools, and you'll build capabilities that endure beyond you while delivering measurable improvements in store profitability and customer experience.