Strategic Program Manager, Operations Engagement

Amazon; Irvine (CA); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon's Operations Engagement (OE) team is seeking a Program Manager II to own programs end-to-end, from identifying performance gaps in store-level data to designing scalable solutions and driving execution across cross-functional partners. You will hold yourself and others accountable to measurable outcomes, operating with urgency and a high bar for quality.

This role blends strategic thinking with hands-on execution.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Bachelor's degree in Operations Management or related field.
• 3+ years of experience in retail operations or related discipline with demonstrable business results.
• Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions.
• Proven track record of managing cross-functional projects from initiation through delivery.
• Ability to operate independently and deliver results in ambiguous, fast-paced environments.
• Strong written and verbal communication skills with the ability to present to senior leadership.

Responsibilities

• Own and deliver operations engagement programs that drive measurable impact to store profitability, labor efficiency, and customer experience metrics
• Dive deep into store-level performance data to identify root causes of operational gaps—staying operationally fluent in the tools and systems that drive store performance
• Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions
• Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS
• Design and deliver acumen training programs that meet operators where they are—recognizing different experience levels and building capabilities that serve customers
• Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute—serving as one aligned voice across the organization
• Lead complex projects from concept through delivery with confidence and urgency—making the call on two-way door decisions and escalating one-way doors for support

Skills

Program management

Data analysis

Cross-functional collaboration

Communication skills

Independent / self-starter

Education

Bachelor's degree in Operations Management or related field

Tools

Excel

AI tools

QuickSight

Job description

Amazon's Operations Engagement (OE) team is seeking a Program Manager II to own programs end-to-end, from identifying performance gaps in store-level data to designing scalable solutions and driving execution across cross-functional partners. You will hold yourself and others accountable to measurable outcomes, operating with urgency and a high bar for quality.

This role blends strategic thinking with hands-on execution.