Program Manager II: Ops Engagement & Analytics

Amazon; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Amazon in Austin's Operations Engagement team (OE) is seeking a Program Manager II to own end-to-end initiatives that improve store profitability, labor efficiency, and customer experience.

You will translate complex store-level challenges into scalable solutions using data, analytics, and AI tools, partnering with cross-functional teams across WWGS to drive measurable improvements and enduring capability.

Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree, Operations Management, or related field
• 3+ years of experience in retail operations, program management, or a related discipline with demonstrated business results
• Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions
• Proven track record of managing cross-functional projects from initiation through delivery
• Ability to operate independently and deliver results in ambiguous, fast-paced environments
• Strong written and verbal communication skills with the ability to present to senior leadership

Responsibilities

• Own and deliver operations engagement programs that drive measurable impact to store profitability, labor efficiency, and customer experience metrics
• Dive deep into store-level performance data to identify root causes of operational gaps-staying operationally fluent in the tools and systems that drive store performance
• Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions
• Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS
• Design and deliver acumen training programs that meet operators where they are-recognizing different experience levels and building capabilities that serve customers
• Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute-serving as one aligned voice across the organization
• Lead complex projects from concept through delivery with confidence and urgency-making the call on two-way door decisions and escalating one-way doors for support

Skills

Program management

Data-driven decision making

Cross-functional collaboration

Communication skills

Analytical thinking

Retail/ops domain knowledge

Education

Bachelor's degree in Operations Management or related field

Tools

Excel

AI

Amazon QuickSight

Job description

Amazon in Austin's Operations Engagement team (OE) is seeking a Program Manager II to own end-to-end initiatives that improve store profitability, labor efficiency, and customer experience.

You will translate complex store-level challenges into scalable solutions using data, analytics, and AI tools, partnering with cross-functional teams across WWGS to drive measurable improvements and enduring capability.