Program Manager II, NA Grocery Delivery

Amazon Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan

Paid Time Off (PTO)

Job summary

Amazon is seeking a Program Manager for the NA Grocery Delivery team in New York. You will act as the central point of contact for upstream operations, bridging station operations, fulfillment, and last mile delivery to optimize upstream workflows for timely delivery and high order quality.

You will define metrics, lead cross-team alignment, and build dashboards that monitor process health. You will own end-to-end deliverables from scoping to sustained performance tracking, while supporting a

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to NA Grocery delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and elevate emerging risks.
• Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

Job description

Description

Join Amazon's NA Grocery Delivery team as a Program Manager, where you will serve as the central point of contact on the delivery team for driving initiatives that streamline upstream operations processes critical to NA Grocery delivery outcomes. In this role, you will bridge the gap between station operations, fulfillment processes, and last mile delivery, ensuring that upstream workflows are optimized to support delivery timeliness, order quality, and SLA compliance.

Key job responsibilities

• Define and maintain the metrics framework that connects upstream process performance to NA Grocery delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and elevate emerging risks.
• Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

At Amazon, we value people with unique backgrounds, experiences, and skillsets.