Program Manager II — Care Agent Workspace (AI-Driven)

EchoStar Corporation; Englewood (CO); On-site; USD 72,000 - 103,000; Full time

Benefits offered by this job

Health perks

HSA

401(k) with company match

Employee stock purchase plan

Flexible time away plan

Job summary

EchoStar Corporation seeks a strategic leader to manage customer care applications across wireless brands, reducing friction and improving agent productivity by guiding deep workflow research and data-driven technology choices. You will partner with IT and business units to model ROI, run ROI analyses with Finance, and champion AI-enabled enhancements that elevate the end-to-end customer experience.

The role also requires influencing senior stakeholders and delivering measurable improvements in

Qualifications

• Bachelor’s degree from a four-year college or university (or 4 years of equivalent experience).
• Minimum 2 years of cross-functional project or program management in care, operations or product management.
• Experience with Google Suite products and data analysis for business cases.
• Ability to build financial justification models and ROI analyses.

Responsibilities

• Develop and maintain a 6–12 month strategic roadmap with senior leadership.
• Conduct deep-dive workflow research and ROI analyses to quantify impact.
• Evaluate internal vs third-party tools and build ROI models with Finance.
• Facilitate cross-functional roundtables to shape desktop design and enhancements.
• Provide SME guidance to CXO and cross-functional partners on product and process.
• Integrate AI capabilities to optimize agent workflows and productivity.

Skills

Autonomous leadership

Financial analysis

AI proficiency

Change management

Stakeholder management

Care applications

Education

Bachelor's degree

Tools

Google Suite

Data analysis

Job description

EchoStar Corporation seeks a strategic leader to manage customer care applications across wireless brands, reducing friction and improving agent productivity by guiding deep workflow research and data-driven technology choices. You will partner with IT and business units to model ROI, run ROI analyses with Finance, and champion AI-enabled enhancements that elevate the end-to-end customer experience.

The role also requires influencing senior stakeholders and delivering measurable improvements in