Senior AI PM: AI-Driven Customer Care & Automation

Motorola Solutions; Chicago (IL); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical/Dental/Vision

401(k) with company match

Paid time off

Employee stock purchase plan

Parental leave

Job summary

Motorola Solutions in Chicago seeks a Senior AI Product Manager to lead the AI value stream within Design and Tools. You will own the end-to-end strategy, roadmap, and execution, guiding data scientists to build predictive and prescriptive models that enhance customer care and support workflows.

Partner with stakeholders to set vision, measure ROI, and drive adoption across agents, field staff, and partners, delivering cognitive shortcuts and automated processes that boost operational efficiency.

Qualifications

• Experience leading AI product initiatives in customer care.
• Strong collaboration with cross-functional teams.
• Proven ability to drive ROI from AI initiatives.

Responsibilities

• Define strategy, vision, and roadmap for AI projects.
• Collaborate with global stakeholders and product managers.
• Identify AI use cases and drive feature prioritization and delivery.

Skills

Generative AI

Conversational AI

NLP

Cloud computing

Data science leadership

Stakeholder communication

Tools

ServiceNow

Salesforce

AWS

Google Cloud

Azure

Job description

Motorola Solutions in Chicago seeks a Senior AI Product Manager to lead the AI value stream within Design and Tools. You will own the end-to-end strategy, roadmap, and execution, guiding data scientists to build predictive and prescriptive models that enhance customer care and support workflows.

Partner with stakeholders to set vision, measure ROI, and drive adoption across agents, field staff, and partners, delivering cognitive shortcuts and automated processes that boost operational efficiency.