Program Manager (II)

Russell Tobin; New York (NY); Hybrid; USD 123,984 - 172,200; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee assistance program

Job summary

Russell Tobin is seeking a Program Manager (Trust & Safety) for a 12-month contract located in New York NY. The ideal candidate will have a Bachelor's degree, 5 years of program management experience, and expertise in Trust and Safety. Responsibilities include ensuring quality measurement, developing product-level expertise, and proactively detecting quality issues. Hybrid work offered, along with comprehensive healthcare and benefits including a 401(k) savings plan. Apply today for consideration.

Qualifications

• 5 years of experience in program or project management.
• History of managing complex, large-scale initiatives.
• Experience working with multiple large datasets.

Responsibilities

• Ensure Trust & Safety has metrics and tools to detect quality-related issues.
• Independently own quality measurement and reporting strategy.
• Design and build insight reporting for moderation environments.
• Partner with stakeholders to design quality measurement system.

Skills

Program or project management

Trust and Safety or related operations

Stakeholder management

SQL

Problem-solving

Critical thinking

Education

Bachelor's degree or equivalent experience

Job description

Our Global client in tech industry is seeking a Program Manager (Trust & Safety).

Apply today for consideration!

Position: Program Manager (Trust & Safety)

Duration: 12 months

Location: New York NY Hybrid

Pay Range: $90-125 on hourly basis

Project Overview

Daily Responsibilities

• Ensure that Trust & Safety has the metrics and tools in place to proactively detect any quality-related issues throughout its expansive enforcement and labeling ecosystem
• Independently own and maintain the quality measurement and reporting strategy for a high‑complexity portfolio of PAs
• Challenge the status quo by designing and building system‑level insight reporting that supports hybrid and automated moderation environments
• Partner closely with key stakeholders and build consensus to design a comprehensive and trusted quality measurement system
• Develop product‑level expertise to be able to effectively design and maintain the quality measurement strategy to meet evolving business needs
• Represent T&S Quality in front of XFN leadership and gain and maintain their trust in how quality is being measured. Use data to tell stories that drive upstream product or policy improvements.
• Proactively detect quality issues, flag risks associated with lack of independent oversight, and initiate root‑cause corrective actions (RCCAs) to maintain high precision and recall targets.
• Identify and leverage Applied AI for driving efficiency and scalability in our quality management processes

Mandatory Skills/Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management, with a history of managing complex, large‑scale initiatives
• Experience in Trust and Safety or a related operations‑heavy field
• Experience in internal stakeholder management and building consensus across cross‑functional teams
• SQL knowledge and experience working with multiple large datasets
• Excellent problem‑solving and critical‑thinking skills with attention to detail in an ever‑changing environment

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.