Safeguards Access Operations Specialist

Russell Tobin; New York (NY); Hybrid; USD 138,000 - 165,000; Full time

Job summary

Russell Tobin is supporting a leading AI research and technology company in hiring Safeguards Access Operations Specialists to help operate high-stakes access and enforcement programs for advanced AI models and capabilities.

In this role, you will review organizations and use cases, make eligibility and enforcement decisions against established policies, provision or remove access, investigate potential misuse, and document the rationale behind each decision.

Qualifications

• 2+ years in trust & safety or related operations role with policy-based decisions.
• Ability to apply evolving program rules consistently.
• Clear, concise decision rationales and customer-facing communications.
• Meticulous records and audit trails for decisions.
• Know when escalation is needed with a crisp summary.
• Rapid learner and adaptable to new processes.
• Collaborates with policy, enforcement, engineering, and sales.
• Interest in AI safety and responsible deployment.

Responsibilities

• Review applications and eligibility for trusted and special access programs against established criteria, verifying organizational identity, stated use cases, and account history, and documenting a clear rationale for each decision
• Provision, suspend, and revoke access according to program runbooks, keeping case records complete and current the same day
• Monitor admitted organizations for policy violations, compromised credentials, and activity outside their approved scope, and escalation findings with the evidence needed for a decision
• Process exemption and data-handling requests that require manual review
• Draft customer notices and coordinate with account teams on approvals, violations, and access changes
• Work disputed or misclassified eligibility decisions, gathering context from internal teams and public sources to support a re-review
• Flag gaps between written criteria and real cases, and suggest improvements to runbooks, review checklists, and tooling
• Provide surge review support during program launches and expansions, and report regularly on queue volume, turnaround, and outcomes

Skills

Trust & Safety

Policy interpretation

Analytical thinking

Decision documentation

Audit trails

Team collaboration

AI safety interest

Tools

AI tooling

Job description

Locations: New York, NY; San Francisco, CA; or Washington, DC
Work Model: Hybrid / Flexible Onsite
Openings: 4
Contract: 6-month W2 contract
Pay Rate: $100-$120/hour
Staffing Partner: Russell Tobin

Safeguards Access Operations Specialist

Russell Tobin is supporting a leading AI research and technology company in hiring Safeguards Access Operations Specialists to help operate high-stakes access and enforcement programs for advanced AI models and capabilities.

In this role, you will help determine which organizations receive access to highly capable AI models and specialized features—and ensure that access remains appropriate over time. You will review organizations and use cases, make eligibility and enforcement decisions against established policies, provision or remove access, investigate potential misuse, and document the rationale behind each decision.

These programs are evolving quickly, making this an excellent opportunity for someone who thrives in complex operational environments, exercises sound judgment, and can consistently apply detailed policies to real-world cases.

Important: This position may involve exposure to sensitive content, including material involving cybersecurity misuse and other high-risk domains.

Responsibilities

• Review applications and eligibility for trusted and special access programs against established criteria, verifying organizational identity, stated use cases, and account history, and documenting a clear rationale for each decision
• Provision, suspend, and revoke access according to program runbooks, keeping case records complete and current the same day
• Monitor admitted organizations for policy violations, compromised credentials, and activity outside their approved scope, and escalation findings with the evidence needed for a decision
• Process exemption and data-handling requests that require manual review
• Draft customer notices and coordinate with account teams on approvals, violations, and access changes
• Work disputed or misclassified eligibility decisions, gathering context from internal teams and public sources to support a re-review
• Flag gaps between written criteria and real cases, and suggest improvements to runbooks, review checklists, and tooling
• Provide surge review support during program launches and expansions, and report regularly on queue volume, turnaround, and outcomes

You may be a good fit if you

• Have 2+ years in trust & safety, fraud, risk, compliance, KYC/KYB, or another operations role where you made decisions against written policy
• Can hold many detailed, evolving program rules in your head and apply them consistently
• Write clear, concise decision rationales and customer-facing communications
• Keep meticulous records and understand that every access decision needs an audit trail
• Know when a case is clear-cut and when it needs escalation, and escalation with a crisp summary
• Learn quickly and adapt as new processes are stood up and revised
• Work well both independently and with policy, enforcement, engineering, and sales partners
• Have a genuine interest in AI safety and responsible deployment

Strong candidates may also have

• A cybersecurity background (security operations, threat intelligence, or vulnerability research) strong enough to judge whether a stated security use case is credible
• Experience with business verification, due diligence, or sanctions screening
• Experience running enterprise or partner access programs, including onboarding and offboarding
• Experience using AI tools to scale review workflows

What Makes Someone Successful in This Role

The strongest candidates are highly analytical operators who can work quickly without sacrificing accuracy. They are comfortable making consequential decisions based on established policy, documenting exactly why a decision was made, and recognizing when an unusual case requires additional review.

This role is especially well suited for professionals coming from Trust & Safety enforcement, cybersecurity operations, fraud investigations, platform integrity, risk operations, KYC/KYB, or compliance investigations who are interested in applying their experience to AI safety and responsible access.

• For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.