Program Manager – IDD & Community Services

Merakey; West Chester (IA); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

DailyPay

Retirement plan (pre-tax & Roth)

Tuition reimbursement

Employee discounts

Pryor Online Learning access

Job summary

Merakey seeks a Program Manager to lead day-to-day management and oversight of specific programs within the Division. You will coordinate activities, supervise staff, and ensure high-quality service delivery to participants.

May manage a personal caseload and report to the Program Director. Responsibilities include staff supervision, trainings, risk management, intake and assessment oversight, service plan development, data reporting, and collaboration with community partners.

Qualifications

• Bachelor’s degree preferred or 5 years experience working within Human Services in lieu of degree.
• 2 years’ experience in IDD within a residential setting as a supervisor or manager required.
• Must have a verifiable High School Diploma or GED.
• NASDP Certification requires within 1 year of hire if applicable.

Responsibilities

• Supervise program staff, providing direction, guidance, and support.
• Conduct regular staff meetings to discuss program goals, updates, and challenges.
• Provide training and professional development opportunities for staff members.
• Delegate tasks and responsibilities to team members, ensuring workload balance.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Foster a positive and inclusive work environment that promotes teamwork and collaboration.
• Oversee participant intake and assessment processes to understand individual needs.
• Develop and implement individualized service plans for program participants.
• Monitor participant progress towards goals and adjust service plans as needed.
• Provide crisis intervention and support to participants experiencing emergencies or crises.
• Ensure participant safety and well-being through regular check-ins and follow-ups.
• Ensure compliance with programmatic requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization in meetings, events, and community forums.
• Perform other duties as assigned.
• Responsible for personnel management including Leave Management, Workers Compensation, Unemployment, Performance Management, hiring, remediation and termination.

Skills

Staff supervision

Program management

Budgeting

Regulatory compliance

Community collaboration

Education

Bachelor’s degree preferred

High School Diploma or GED

Job description

Merakey seeks a Program Manager to lead day-to-day management and oversight of specific programs within the Division. You will coordinate activities, supervise staff, and ensure high-quality service delivery to participants.

May manage a personal caseload and report to the Program Director. Responsibilities include staff supervision, trainings, risk management, intake and assessment oversight, service plan development, data reporting, and collaboration with community partners.