Program Manager, Human Services Lead & Team Coach

Merakey; West Chester (Chester County); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

DailyPay

Tuition reimbursement

Employee Assistance Program (EAP)

Educational partnerships

Well-being and learning resources

Job summary

Merakey is seeking a Program Manager to oversee day-to-day operations of designated programs within our division in the United States. The role reports to the Program Director, coordinates activities, supervises staff, and may manage a caseload to ensure high-quality service delivery for participants.

Starting salary is $63,500 annually, with typical Monday–Friday hours. The ideal candidate will connect with community partners, ensure regulatory compliance, and drive continuous program

Qualifications

• Bachelor's Degree preferred or 5 years experience in Human Services in lieu of degree.
• 1–3 years' experience in IDD within a residential setting as a supervisor or manager.
• Must have a verifiable High School Diploma or GED.
• NASDP Certification requires within 1 year of hire if applicable.

Responsibilities

• Supervise program staff, providing direction, guidance, and support.
• Conduct regular staff meetings to discuss program goals, updates, and challenges.
• Provide training and professional development opportunities for staff members.
• Delegate tasks and responsibilities to team members, ensuring workload balance.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Foster a positive and inclusive work environment that promotes teamwork and collaboration.
• Oversee participant intake and assessment processes to understand needs.
• Develop and implement individualized service plans for participants.
• Monitor progress and adjust service plans as needed.
• Provide crisis intervention and support to participants in emergencies.
• Ensure participant safety and well-being through regular check-ins.
• Ensure compliance with programmatic requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners to enhance program impact.
• Represent the program and organization in meetings and events.
• Perform other duties as assigned.
• Leave Management, Workers Compensation, Unemployment, Performance Management, hiring, remediation and termination.
• Management of Professional services
• Purchasing of required supplies and reconciliation of receipts.
• On-call responsibilities for region.
• Incident Management in partnership with QCO.
• Labor considerations including seniority and overtime rules.
• Client fund management
• Intake and distribution of medication
• Oversight of team trainings
• Oversight of program operations to ensure monthly budget adherence

Skills

Staff supervision

Staff development

Training & coaching

Team leadership

Crisis intervention

Education

Bachelor's degree (preferred)

NASDP certification (within 1 year)

Job description

Merakey is seeking a Program Manager to oversee day-to-day operations of designated programs within our division in the United States. The role reports to the Program Director, coordinates activities, supervises staff, and may manage a caseload to ensure high-quality service delivery for participants.

Starting salary is $63,500 annually, with typical Monday–Friday hours. The ideal candidate will connect with community partners, ensure regulatory compliance, and drive continuous program