Program Manager, Community Services & Team Lead

Merakey; Feasterville-Trevose (Bucks County); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

DailyPay

Care.com backup care

Job summary

Merakey is seeking a Program Manager to oversee day-to-day management of programs within the division, supervising staff, coordinating activities, and ensuring high-quality services to program participants. This role may manage a caseload and reports to the Program Director or Director.

The position requires leadership in staff development, safety, and regulatory compliance, with a focus on program outcomes and collaboration with community partners.

Qualifications

• Bachelor's Degree preferred or 5 years experience working within Human Services in lieu of degree.
• 2 years' experience in IDD within a residential setting as a supervisor or manager required.
• Must have a verifiable High School Diploma or GED.
• NASDP Certification requires within 1 year of hire if applicable.

Responsibilities

• Supervise program staff, providing direction, guidance, and support.
• Conduct regular staff meetings to discuss program goals, updates, and challenges.
• Provide training and professional development opportunities for staff members.
• Delegate tasks and responsibilities to team members, ensuring workload balance.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Foster a positive and inclusive work environment that promotes teamwork and collaboration.
• Client Care and Safety: Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs.
• Develop and implement individualized service plans for program participants.
• Monitor participant progress towards goals and adjust service plans as needed.
• Provide crisis intervention and support to participants experiencing emergencies or crises.
• Ensure participant safety and well-being through regular check-ins and follow-ups.
• Ensure compliance with programmatic requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization in meetings, events, and community forums.
• Perform other duties as assigned.
• Responsible for personnel management to include but not limited to: Leave Management, Workers Compensation, Unemployment, Performance Management, hiring, remediation and termination.
• Management of Professional services
• Purchasing of required supplies and reconciliation of receipts.
• On-call responsibilities for region.
• Incident Management in partnership with QCO.
• When applicable understanding of labor to include but not limited to seniority and overtime rules and contract interpretation.
• Client fund management
• Intake and distribution of medication
• Oversight of team compliance of required trainings.
• Oversight of program operations to ensure adherence to monthly budgetary requirements.

Skills

Staff supervision

Program management

Budgeting

Regulatory compliance

Education

Bachelor's Degree preferred or 5 years experience in lieu of degree

Job description

Merakey is seeking a Program Manager to oversee day-to-day management of programs within the division, supervising staff, coordinating activities, and ensuring high-quality services to program participants. This role may manage a caseload and reports to the Program Director or Director.

The position requires leadership in staff development, safety, and regulatory compliance, with a focus on program outcomes and collaboration with community partners.