Program Manager, IDD Services & Team Lead

Merakey; West Chester (Chester County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Retirement plan

Tuition reimbursement

Employee discounts

Learning resources

Job summary

Merakey in West Chester, PA is seeking a Program Manager to oversee day-to-day management of specific programs within the Division. You will supervise staff, coordinate activities, and ensure high-quality service delivery, potentially managing a caseload.

Schedule is Monday–Friday 8a–4p, with on-call duties as needed. You will lead staff meetings, provide training, develop individualized service plans, monitor progress, and ensure safety and compliance.

Qualifications

• Bachelor’s Degree preferred or 5 years experience working within Human Services in lieu of degree.
• 1-3 years’ experience in IDD within a residential setting as a supervisor or manager required.
• Must have a verifiable High School Diploma or GED.
• NASDP Certification requires within 1 year of hire if applicable.

Responsibilities

• Supervise program staff, providing direction, guidance, and support.
• Conduct regular staff meetings to discuss program goals, updates, and challenges.
• Provide training and professional development opportunities for staff members.
• Delegate tasks and responsibilities to team members, ensuring workload balance.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Foster a positive and inclusive work environment that promotes teamwork and collaboration.
• Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs.
• Develop and implement individualized service plans for program participants.
• Monitor participant progress towards goals and adjust service plans as needed.
• Provide crisis intervention and support to participants experiencing emergencies or crises.
• Ensure participant safety and well-being through regular check-ins and follow-ups.
• Ensure compliance with programmatic requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization in meetings, events, and community forums.
• Perform other duties as assigned.
• Responsible for personnel management to include but not limited to: Leave Management, Workers Compensation, Unemployment, Performance Management, hiring, remediation and termination.
• Management of Professional services
• Purchasing of required supplies and reconciliation of receipts.
• On-call responsibilities for region.
• Incident Management in partnership with QCO.
• When applicable understanding of labor to include but not limited to seniority and overtime rules and contract interpretation.
• Intake and distribution of medication
• Oversight of team compliance of required trainings.
• Oversight of program operations to ensure adherence to monthly budgetary requirements.

Skills

Staff supervision

Program management

Regulatory compliance

Team leadership

Education

Bachelor’s degree preferred

High School Diploma or GED required

NASDP Certification within 1 year (if applicable)

Job description

Merakey in West Chester, PA is seeking a Program Manager to oversee day-to-day management of specific programs within the Division. You will supervise staff, coordinate activities, and ensure high-quality service delivery, potentially managing a caseload.

Schedule is Monday–Friday 8a–4p, with on-call duties as needed. You will lead staff meetings, provide training, develop individualized service plans, monitor progress, and ensure safety and compliance.