Program Manager, Housing & Community Services

CAMBA; New York (NY); On-site; USD 70,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer-

Paid time off

Paid holidays

Job summary

CAMBA in Brooklyn, NY seeks a Program Manager to oversee housing programs at Hegeman Ave. You will maintain client confidentiality, ensure compliance with policies, monitor program operations and coordinate staff.

The role reports to the Program Director, requires a BA/BS and 2 years of relevant experience, and offers a comprehensive benefits package including health insurance and retirement plan; compensation ranges from 70,000 to 79,000 per year.

Qualifications

• Bachelor’s Degree (BA or BS) and two years of applicable experience, and/or equivalent experience

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with Federal, State, City and CAMBA security and privacy policies.
• Communicate with peers in other CAMBA programs on issues related to client progress and best program practices.
• Work with direct reporting staff to set staff performance targets in accordance with contract requirements.
• Develop and document all program activities.
• Interface with the Director of Housing Operations or property management to ensure building is clean and operating efficiently.
• Participate in start up activities including marketing and lease up, program development and implementation.
• Access community resources for clients.
• Ensure that all apartment vacancies are filled within 4-6 weeks.
• Oversee all program operations and manage direct reporting program staff and their subordinates.
• Develop and implement Quality Assurance measures to ensure quality service delivery to clients.
• Ensure that all client files and program files are kept in compliance with CAMBA's and funder's standards.
• Coordinate and supervise programmatic activities of direct reporting staff.
• Observe direct reporting staff.
• Conduct program progress reviews with staff.
• Prepare, review and ensure the accuracy and timeliness of, contract reports and statistical information for both CAMBA management and funder use.
• Analyze program and demographic data to make programmatic improvements.
• Oversee onsite and organize offsite training opportunities for professional development of staff.
• Confer with the Senior Program Director and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
• Complete incident reports when required Participate in staff/funder/outside agency meetings as requested.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Immediately report to the appropriate Senior Program Director any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.
• May interact with funders.
• May make hiring and firing recommendations to appropriate Senior Program Director/Executive Vice-President (in consultation and agreement with Human Resources).
• May have direct client service/program responsibilities in addition to the above.
• Tasks may be modified, expanded and/or assigned over time

Skills

Program management

Staff supervision

Contract reporting

Data analysis

Policy compliance

Communication

Confidentiality

Quality Assurance

Budget management

Staff development

Education

Bachelor's Degree

Job description

CAMBA in Brooklyn, NY seeks a Program Manager to oversee housing programs at Hegeman Ave. You will maintain client confidentiality, ensure compliance with policies, monitor program operations and coordinate staff.

The role reports to the Program Director, requires a BA/BS and 2 years of relevant experience, and offers a comprehensive benefits package including health insurance and retirement plan; compensation ranges from 70,000 to 79,000 per year.