Program Manager, Healthcare Ops & CX

Talentcare, LLC; Columbus (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Life Insurance

HSA & PPO plans

Referral bonus

Employee Assistance Program

Job summary

BioTouch seeks a detail-oriented Program Manager to join our Customer Experience team. You will shape program plans, manage budgets, and align initiatives with client objectives and BioTouch's standards. You’ll communicate with stakeholders, track milestones, and drive continuous improvement across multi-disciplinary programs.

The role emphasizes HIPAA and ISO compliance, cross-functional collaboration, and delivering high-impact executive-level updates to clients and leadership.

Qualifications

• Bachelor's degree in Business, Project Management, Healthcare Administration, or related field.
• 5+ years of experience in program or project management in healthcare or regulated industries.
• Ability to interface with executive management internally and externally.
• Strong organizational and time-management skills with attention to detail.

Responsibilities

• Develop program plans, budgets, and timelines; monitor KPIs and milestones.
• Provide oversight for cross-functional initiatives and ensure on-time delivery.
• Identify risks and inefficiencies; design solutions and mitigation plans.
• Coordinate with Operations, Quality, Distribution, Logistics, IT and clients.
• Create executive presentations to influence decisions and drive accountability.
• Ensure compliance with HIPAA, ISO 27001, ISO 13485 and procedures.

Skills

Program management

Cross-functional coordination

Communication skills

Time management

Education

Bachelor's degree in Business, Project Management, Healthcare Administration, or related field

Tools

Microsoft Office Suite

Job description

BioTouch seeks a detail-oriented Program Manager to join our Customer Experience team. You will shape program plans, manage budgets, and align initiatives with client objectives and BioTouch's standards. You’ll communicate with stakeholders, track milestones, and drive continuous improvement across multi-disciplinary programs.

The role emphasizes HIPAA and ISO compliance, cross-functional collaboration, and delivering high-impact executive-level updates to clients and leadership.