Program Manager — Healthcare Ops & Client Success

Talentcare, LLC; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA and PPO plans

Company paid Life Insurance, AD&D, and

Long Term Disability

401(k) with generous company match

Supplemental Voluntary Benefits

Employee Assistance Program

$500 Referral Bonus

Job summary

BioTouch seeks a detail-oriented Program Manager to join our Customer Experience team. You will oversee the delivery and optimization of client programs, manage timelines, resources, and stakeholder expectations, and ensure alignment with BioTouch's operational excellence standards.

You will act as the central hub of communication across complex initiatives, with responsibilities spanning planning, risk management, quality/compliance, and reporting to executives and clients.

Qualifications

• Bachelor's degree in Business, Project Management, Healthcare Administration, or related field.
• 5+ years of experience in program or project management, preferably in healthcare, medical device, or related regulated industries.
• Demonstrated ability to manage complex, cross-functional initiatives with multiple stakeholders; interface with executive management.
• Strong organizational and time-management skills with excellent attention to detail.
• Proficiency with project management tools and Microsoft Office Suite; data analysis and reporting.
• Excellent verbal and written communication skills.
• Ability to travel (<25%).
• PMP or CAPM certification.
• Familiarity with HIPAA, ISO 27001, ISO 13485, or other healthcare/quality regulatory frameworks.
• Experience in medical device, laboratory, or diagnostic services industries.
• Track record of driving client satisfaction and retention.

Responsibilities

• Program Planning & Management: Develop comprehensive program plans, budgets, and timelines; monitor progress against KPIs and client milestones.
• Stakeholder Coordination: Primary point of contact for customers and internal teams; coordinate with cross-functional departments.
• Risk Management: Identify risks, develop mitigation strategies and escalation protocols; maintain detailed program documentation.
• Quality & Compliance: Ensure programs adhere to quality standards and regulatory requirements (HIPAA, ISO 27001, ISO 13485).
• Reporting & Analytics: Track program metrics and provide regular status updates and dashboards to leadership and clients.
• Continuous Improvement: Identify process improvements and contribute to evolving program management practices.

Skills

Communication skills

Organizational skills

Time-management

Data analysis

Reporting

Education

Bachelor's degree in Business, Project Management, Healthcare Administration, or related field

PMP or CAPM certification

Tools

Microsoft Office Suite

Data analysis tools

Job description

BioTouch seeks a detail-oriented Program Manager to join our Customer Experience team. You will oversee the delivery and optimization of client programs, manage timelines, resources, and stakeholder expectations, and ensure alignment with BioTouch's operational excellence standards.

You will act as the central hub of communication across complex initiatives, with responsibilities spanning planning, risk management, quality/compliance, and reporting to executives and clients.