Program Manager Job

BioTouch; Raleigh (NC); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA and PPO plans available

Company paid Life Insurance, AD&D, and

401(k) with generous company match

Voluntary Benefits like Short Term DI,

Employee Assistance Program

Referral Bonus Available

Job summary

BioTouch is seeking a detail-oriented Program Manager to join our Customer Experience team in Raleigh, NC. You will oversee the delivery and optimization of client programs, coordinate timelines, resources, and stakeholders, and ensure alignment with client objectives and BioTouch standards.

You’ll lead cross-functional initiatives across Operations, Quality, Distribution, IT and Logistics, developing plans, tracking KPIs, and communicating progress to executives and clients.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 5+ years in program or project management, healthcare preferred.
• Ability to coordinate with multiple stakeholders and executive updates.
• Strong organizational skills and attention to detail.

Responsibilities

• Program planning, budgets, timelines; monitor KPIs and milestones.
• Coordinate with Operations, Quality, Distribution, IT, Logistics.
• Develop executive presentations to inform decisions and accountability.
• Identify risks, mitigate issues, and maintain program documentation.
• Ensure compliance with HIPAA, ISO 27001 and ISO 13485.
• Track metrics and provide dashboards to leadership and clients.
• Identify process improvements and drive optimization.

Skills

Program management

Healthcare industry

Cross-functional teams

Communication

Education

Bachelor's degree in Business or related field

PMP/CAPM certification preferred

Tools

Microsoft Office Suite

Project management tools (MS Project, Asana)

Job description

Our Mission

Touch Lives. Improve Outcomes. BioTouch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena!

Why You’ll Love This Job

Our Mission Touch Lives. Improve Outcomes. BioTouch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena!

The Role

BioTouch is seeking a detail-oriented and strategic Program Manager to join our Customer Experience team. This is a pivotal role where you'll oversee the successful delivery and optimization of client programs, ensuring alignment with client objectives and BioTouch's operational excellence standards. You will act as the central hub of communication, managing timelines, resources, and stakeholder expectations across complex, multi-disciplinary initiatives.

Responsibilities

Your Impact

• Program Planning & Management: Develop comprehensive program plans, budgets, and timelines; monitor progress against KPIs and client milestones. Provide program management oversight for process-driven initiatives, ensuring delivery against milestones and objectives tied to enterprise initiatives. Proactively identify process gaps, risks, and inefficiencies; design and implement solutions to close them. Serve as central point of contact for customer(s) ensuring SLA performance and delivery
• Stakeholder Coordination: Serve as the primary point of contact for customers and internal teams; coordinate with cross-functional departments (Operations, Quality, Distribution, Logistics, IT). Develop and deliver high-impact executive presentations to influence decision-making and drive accountability.
• Risk Management: Identify potential risks and issues; develop mitigation strategies and escalation protocols; maintain detailed program documentation. Engage and challenge to resolve issues, align priorities, and adopt transformation strategies. Communicate timely and proactively with the ability to influence, solution and partner.
• Quality & Compliance: Ensure programs adhere to quality standards, regulatory requirements (HIPAA, ISO 27001, ISO 13485), and BioTouch operational procedures
• Reporting & Analytics: Track program metrics and performance; provide regular status updates and dashboards to leadership and clients
• Continuous Improvement: Identify process improvements and optimization opportunities; contribute to the evolution of program management practices

Skills & Qualifications

What You Bring

• Bachelor's degree in Business, Project Management, Healthcare Administration, or related field
• 5+ years of experience in program or project management, preferably in healthcare, medical device, or related regulated industries
• Demonstrated ability to manage complex, cross-functional initiatives with multiple stakeholders. Ability to interface / update executive management – internal and external
• Strong organizational and time-management skills with excellent attention to detail

What We Need

• Proficiency with project management tools and Microsoft Office Suite; data analysis and reporting
• Excellent verbal and written communication skills
• Ability for travel (
• PMP (Project Management Professional) or CAPM certification
• Familiarity with HIPAA, ISO 27001, ISO 13485, or other healthcare/quality regulatory frameworks
• Experience in medical device, laboratory, or diagnostic services industries
• Track record of driving client satisfaction and retention

What You’ll Get

• Medical, Dental, Vision after 30 days
• HSA and PPO plans available
• Company paid Life Insurance, AD&D, and Long Term Disability
• 401(k) with generous company match after 90 days
• Supplemental Voluntary Benefits like Short Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Employee Assistance Program
• $500 Referral Bonus Available

Job Number: 179502